About CX Collective

Welcome to CX Collective, a consulting firm specializing in developing and executing customer experience strategies that enable businesses of all sizes to differentiate and grow. At CX Collective, we understand that a superior customer experience is essential for business success in today's digital landscape. That's why we offer a wide range of services, including customer experience assessment, strategy development, implementation, and optimization.

Our team of experts is passionate about using their Zone of Genius to create effective and memorable customer experiences. By working alongside our clients, we can develop strategies that solve problems, streamline processes, and drive sustainable growth. We believe in the power of diversity and inclusion, which is why we're proud to be a woman-led team.

Our approach is collaborative and results-driven, ensuring that our clients receive customized solutions that meet their unique needs. Whether you're a startup or a scaling business, CX Collective can help you implement a customer experience strategy that scales as your business grows. We're committed to giving our clients access to early expertise, so they can scale without the need to reinvent the wheel.

Subscribe to our newsletter for insights, updates, and resources that can help your business excel. Contact us to learn more about our services and how we can help your business become a customer experience leader. Join us on LinkedIn, Instagram, Facebook, and YouTube, and stay connected. CX Collective - Developing Strategies That Create Memorable Experiences for Your Customers.

Growth

The company, CX Collective, is positioned as a seasoned expert in the realm of customer service operations and support. With over 40 years of experience, they have established themselves as a go-to group for companies looking to enhance their customer service teams. By offering a range of comprehensive programs and services, CX Collective caters to both B2C and B2B companies seeking to optimize their customer support strategies and operations for improved efficiency and effectiveness.

Achievements

CX Collective has achieved significant milestones in its history, such as collaborating with over 50 companies to enhance their customer service operations. They have successfully implemented advanced tools like Zendesk, Gorgias, and Intercom to streamline workflows and boost operational efficiency. Their diverse client portfolio includes virtual healthcare companies like Freddie, wig studios like Wig Studio 1, and pet supplement companies like Furtify. These partnerships have resulted in notable successes, such as improved response times, seamless help desk transitions, and efficient support team operations.

Case Studies

CX Collective has been involved in various notable case studies, showcasing their expertise in transforming customer service operations for companies across different industries. For example, their work with Freddie, a virtual healthcare company, resulted in enhanced efficiency in tech stack management and customer support. Similarly, their collaboration with Wig Studio 1 led to successful help desk transitions and improved customer experiences. The case study with Furtify highlights CX Collective's ability to establish CX processes from scratch for a newly launched pet supplement brand, demonstrating their proficiency in developing operational frameworks and SOPs.

Key Events

Key events for CX Collective include partnering with over 50 companies to boost their customer service teams, implementing advanced tools like Zendesk and Gorgias, and developing tailored support plans for clients across various industries. Additionally, their case studies with Freddie, Wig Studio 1, and Furtify showcase their impact on improving customer service experiences through efficient operational processes and system implementations. Their commitment to delivering exceptional service has resulted in reduced response times and enhanced support team operations, solidifying their reputation as a leading authority in customer service excellence.

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Founded

-

Operating Status

Active

Industry

B2C

B2B

Startups

headquarters
Address
Country

Mali

Employees

9

Key People

()

Services

Assessment + Growth Plan

Justify Growing Customer Service

Set-Up + Optimize your Help Desk

Build + Scale your Support Team

Revenue

Operating Income

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company logo

About CX Collective

Welcome to CX Collective, a consulting firm specializing in developing and executing customer experience strategies that enable businesses of all sizes to differentiate and grow. At CX Collective, we understand that a superior customer experience is essential for business success in today's digital landscape. That's why we offer a wide range of services, including customer experience assessment, strategy development, implementation, and optimization. Our team of experts is passionate about using their Zone of Genius to create effective and memorable customer experiences. By working alongside our clients, we can develop strategies that solve problems, streamline processes, and drive sustainable growth. We believe in the power of diversity and inclusion, which is why we're proud to be a woman-led team. Our approach is collaborative and results-driven, ensuring that our clients receive customized solutions that meet their unique needs. Whether you're a startup or a scaling business, CX Collective can help you implement a customer experience strategy that scales as your business grows. We're committed to giving our clients access to early expertise, so they can scale without the need to reinvent the wheel. Subscribe to our newsletter for insights, updates, and resources that can help your business excel. Contact us to learn more about our services and how we can help your business become a customer experience leader. Join us on LinkedIn, Instagram, Facebook, and YouTube, and stay connected. CX Collective - Developing Strategies That Create Memorable Experiences for Your Customers.

Founding and Start-up

Growth

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