GCS Agents
About
Welcome to our consulting firm, where we specialize in providing top-notch solutions to help businesses take their operations to the next level. Our expertise lies in outsourcing call center services and providing work-from-home teams. We understand that businesses need to focus on their core operations, and that's why we offer reliable and efficient call center outsourcing services. Trust us to handle your customer service needs while you focus on growing your bottom line.
With our 24/7/365 coverage, domestic agents with competitive pricing, and scale and flexibility to speak your language to all customers, you can rest easy knowing that you're in good hands. Our work-from-home teams have also been a hit with businesses seeking flexibility and reduced overhead costs. With our proven streamlined transition process, you can get started in no time. We offer startup to full production in 30 days and provide the best return on your investment.
Delight your customers and your boss with our expert work-from-home teams. What makes us different from other consulting firms is our commitment to the 4 pillars of outsourced contact center expertise. These pillars include customer experience, operations management, talent management, and continuous improvement. We continuously strive to improve our services, and our fanatical customer service will surpass your expectations.
In the year 2020, first responders were essential, and so was GCS. We came to the rescue during the pandemic, providing reliable services to our clients and making a difference in our community. Our hindsight is 2020, and we prove it by always putting our clients' needs first.
Choose us for your consulting needs, and enjoy the benefits of hourly workforce scheduling, micro workforce management, instant quality assurance, streamlined production management, and fanatical customer service. Contact us today to learn more about how we can help your business grow and succeed. You can also follow us on our social media pages and connect with us. We look forward to working with you.
Growth
The company, GCS, is an established enterprise in the BPO industry, showcasing significant growth and maturity. With a proven track record of success and a solid foundation in outsourced contact center expertise, GCS has positioned itself as a key player in the market. The company's extensive experience and comprehensive services cater to a wide range of clients, demonstrating a strong foothold in the industry.
Achievements
GCS has achieved various milestones that highlight its success and development in the industry. These include maintaining the COVID Hotline for 68,000 MTA New York City Transit employees, exceeding all service level agreements consistently, and transitioning 700+ employees to a new Remote Agent model in a short timeframe. The company's ability to adapt quickly, provide exceptional customer service, and save costs for clients through innovative processes sets it apart in the market.
Case Studies
One notable case study involves GCS taking over a project professionally, meeting all calls without a missed call, and maintaining high-level performance, leading to continued collaboration with the transit authority. This success story highlights the company's expertise, reliability, and ability to deliver exceptional results for its clients, reinforcing its reputation in the industry.
Socials
Website
Founded
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Operating Status
Active
Industry
headquarters
Address
Country
Monaco
Employees
999
Key People
()
Services
Call Center Outsourcing
GCS Work From Home Teams
Revenue
Operating Income
Stock Price
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Number of employees
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Website
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About GCS Agents
Welcome to our consulting firm, where we specialize in providing top-notch solutions to help businesses take their operations to the next level. Our expertise lies in outsourcing call center services and providing work-from-home teams. We understand that businesses need to focus on their core operations, and that's why we offer reliable and efficient call center outsourcing services. Trust us to handle your customer service needs while you focus on growing your bottom line. With our 24/7/365 coverage, domestic agents with competitive pricing, and scale and flexibility to speak your language to all customers, you can rest easy knowing that you're in good hands. Our work-from-home teams have also been a hit with businesses seeking flexibility and reduced overhead costs. With our proven streamlined transition process, you can get started in no time. We offer startup to full production in 30 days and provide the best return on your investment. Delight your customers and your boss with our expert work-from-home teams. What makes us different from other consulting firms is our commitment to the 4 pillars of outsourced contact center expertise. These pillars include customer experience, operations management, talent management, and continuous improvement. We continuously strive to improve our services, and our fanatical customer service will surpass your expectations. In the year 2020, first responders were essential, and so was GCS. We came to the rescue during the pandemic, providing reliable services to our clients and making a difference in our community. Our hindsight is 2020, and we prove it by always putting our clients' needs first. Choose us for your consulting needs, and enjoy the benefits of hourly workforce scheduling, micro workforce management, instant quality assurance, streamlined production management, and fanatical customer service. Contact us today to learn more about how we can help your business grow and succeed. You can also follow us on our social media pages and connect with us. We look forward to working with you.
Founding and Start-up
Growth
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