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Join Weights & Biases as an AI Customer Support Engineer - Tier I and become a vital part of our mission to empower AI developers worldwide. As the first line of support in the APAC region, you will engage with users, address their technical queries, and help shape our platform by relaying valuable feedback to our engineering and product teams. This fully remote role offers the opportunity to collaborate in a fast-moving, inclusive environment while building your programming and machine learning expertise.
Weights & Biases is a leading provider of tools for AI and ML practitioners, serving over 1,000 organizations globally. We pride ourselves on delivering exceptional customer support and fostering a culture where user feedback drives product innovation. As an AI Customer Support Engineer, you will interact with a diverse customer base, ensure timely responses to technical inquiries, and contribute to continuous process improvements.
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Work on impactful customer technical Big Data projects
Guide strategic customers in implementing big data projects
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Work on impactful customer technical Big Data projects
Guide strategic customers in implementing transformational big data projects
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Lead design, development, and maintenance of backend systems
Ensure robust, scalable, and secure backend systems
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Manage and deploy network access controls
Implement 'infrastructure as code'
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Assist global companies in adopting private cloud infrastructure
Design and implement cloud solutions using Linux Ubuntu, OpenStack, Kubernetes, etc.
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Seeking a talented backend developer with Node.js expertise
Remote-first company offering challenging projects and impact-driven work
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Lead design and implementation of large-scale data platform projects
Optimize and automate data platforms for client success
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Ensure quality and reliability of products through manual and automation testing
Develop and implement automated test frameworks
Posted 3 days ago
Work on impactful customer technical Big Data projects
Guide strategic customers in implementing transformational big data projects
Posted 3 days ago
Provide technical leadership to development teams
Translate business and technical requirements into impactful applications
Posted 3 days ago
Lead technical projects and drive innovation
Manage a team of Software Engineers
Posted 3 days ago
Lead video transport layer development with low latency
Integrate video into existing QUIC pipeline for AV sync
Posted 4 days ago
Design and build high-impact backend services
Take ownership of service lifecycle
Posted 5 days ago
Develop cutting-edge GenAI solutions
Own production rollouts of GenAI applications
Posted 6 days ago
Develop cross-platform SDKs for core iOS App
Build interactive UIs using JavaScript Frameworks and WebAssembly
Posted 7 days ago
Provide first-line support to customers through ticket resolution.
Diagnose and troubleshoot technical issues across various cloud platforms.
Posted 7 days ago
Develop technically innovative solutions for customers.
Resolve complex issues creatively.
Posted 7 days ago
Help companies embrace private cloud infrastructure and open source applications
Design and deliver cloud infrastructure solutions using a variety of technologies
Posted 8 days ago
Design, build, and maintain scalable infrastructure for high-frequency trading operations.
Automate deployments and ensure the resilience, speed, and security of the infrastructure.
Posted 8 days ago
Design and implement AWS infrastructure and DevOps toolchain for high-scale ad serving system.
Build immutable infrastructure and CI/CD for Java microservices with blue/green & canary releases.
Posted 8 days ago
Drive business insights through analytics tools
Collaborate with clients for innovative solutions
Posted 9 days ago
Automate infrastructure and service provisioning for a cloud-native application platform
Create a self-serve journey for Engineering teams to achieve faster Speed to Market
Posted 9 days ago
Scope, design, and deploy ML systems into the real world
Understand customer needs and build data products at a global scale
Posted 9 days ago
Design, build, and maintain efficient, reusable code
Participate in Agile development process and ceremonies
Posted 10 days ago
Propose, design, and provision cloud-native data solutions.
Lead a technical team operating modern data platforms.
Posted 10 days ago
Transform education and productivity using the latest AI technologies
Develop tools for Goodnotes AI and foundational technologies
Posted 10 days ago
To recruit ML engineering interns for a leading AI-based fintech company
To expand product portfolio and user base in India and other markets
Posted 11 days ago
Drive long-term DevOps and platform engineering strategy aligned with business goals.
Architect, build, and maintain secure CI/CD pipelines and cloud infrastructure.
Posted 11 days ago
Design, build, and operate CI/CD pipelines
Improve delivery velocity and system resilience
Posted 11 days ago
Seeking an AI-forward Software Engineer with expertise in GitHub Copilot and Amazon Q.
Designing and delivering structured hands-on developer sprints focused on AI technologies.
Posted 12 days ago
Seeking a Senior Software Engineer in Test with 5+ years of experience
Proficiency in Python for automation and framework code
Posted 12 days ago
Lead technical strategy and architecture
Collaborate with cross-functional teams
Posted 12 days ago
Hiring a Remote Staff Solutions Engineer
Full-time position
Posted 13 days ago
Drive growth and transformation of India sales function.
Interact with customers to design and propose solutions.
Posted 14 days ago
Seeking a talented Senior Developer for a remote job with decent compensation
Connecting Senior Developers with startups in the US and Europe
Posted 14 days ago
Building scalable Golang backend services and data pipelines
Designing and improving dashboards and metrics
Posted 14 days ago
Building a reliable market data platform for trading, risk, and business intelligence
Delivering historical and real-time data pipelines
Posted 14 days ago
Seeking experienced backend engineer with Java expertise for fully remote startup
Responsibilities include backend development, collaboration, mentoring, and AI tool utilization
Posted 15 days ago
Define multi-year security strategy for cloud infrastructure
Architect security automation and tooling
Posted 16 days ago
Lead and develop a team of engineers in designing and implementing open source solutions.
Solve customer problems by promoting technologies and providing technical advice.
Posted 16 days ago
Support biggest partners in embracing open source platform
Architect cloud infrastructure solutions
Posted 16 days ago
Lead and develop a team of engineers
Implement disciplined engineering processes
Posted 16 days ago
Transform education and productivity using AI technologies
Build and maintain infrastructure for AI technology
Posted 16 days ago
Manage, monitor, and maintain highly available systems
Automate routine service requests
Posted 16 days ago
Lead a high-performing team in vulnerability detection and patch management.
Ensure security baselines and compliance standards are met.
Posted 16 days ago
Building advanced AI systems powered by LLMs and intelligent agents
Developing scalable backend systems
Posted 17 days ago
Design and implement Python-based automation frameworks for database management
Collaborate with infrastructure teams to integrate systems via APIs
Posted 17 days ago
Develop scalable automated testing systems for cloud technologies
Integration testing of MariaDB products
Posted 18 days ago
Leading the technical implementation of AI-driven data solutions
Translating customer needs into technical requirements
Posted 18 days ago
Build and productionize advanced AI systems
Develop large language model platforms