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Join Weights & Biases as an AI Customer Support Engineer - Tier I and become a vital part of our mission to empower AI developers worldwide. As the first line of support in the APAC region, you will engage with users, address their technical queries, and help shape our platform by relaying valuable feedback to our engineering and product teams. This fully remote role offers the opportunity to collaborate in a fast-moving, inclusive environment while building your programming and machine learning expertise.
Weights & Biases is a leading provider of tools for AI and ML practitioners, serving over 1,000 organizations globally. We pride ourselves on delivering exceptional customer support and fostering a culture where user feedback drives product innovation. As an AI Customer Support Engineer, you will interact with a diverse customer base, ensure timely responses to technical inquiries, and contribute to continuous process improvements.
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Lead and conduct advanced white-box penetration testing
Perform security assessments on Cloud Infrastructure
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Analyze threat actor behavior and abuse patterns.
Implement new techniques for abuse detection.
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Design, build, and maintain scalable distributed backend systems
Work closely with product and engineering peers to shape product decisions
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Develop backend solutions using Python
Deploy applications on GCP and other cloud providers
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Lead design and development of Java-based backend services
Optimize platform components for high throughput and low latency
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Design and implement cloud-native, distributed systems
Lead cross-functional collaboration for aligning architecture with business strategy
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Design and architect scalable infrastructure systems for ML inference platform
Optimize Kubernetes deployments for cost-effective model serving
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Maximize cloud value for key business customers
Lead technical engagements and architecture design
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Provide technical leadership on Cloud Licensing and Rubrik's cloud capabilities
Qualify opportunities based on various criteria including tech requirements and competition
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Lead and build Battle Road's data platform
Architect AWS-based data solutions
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Design, implement, and maintain reliable production systems
Lead incident response and perform post mortem analysis
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Lead global DevOps strategy and execution
Mentor and foster collaboration among DevOps teams
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Architect multi-cloud systems for Scale AI's platform.
Collaborate with platform, product teams, and customers to scale infra.
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Design and implement network security measures
Analyze network traffic for threats
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Build, administer, and support Linux and Windows server environments
Ensure high availability, performance, and recoverability of production infrastructure
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Prototype and iterate on AI-driven insurance products
Deliver end-to-end prototypes and MVPs
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Design, build, and maintain scalable backend systems
Shape product decisions with product and engineering peers
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Develop and deploy AI model serving solutions
Implement backend development using Python
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Lead and conduct advanced penetration testing
Define offensive security roadmap
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Analyze threat actor behavior and abuse patterns.
Research and implement abuse detection techniques.
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Design, build, and maintain backend services and features
Contribute to frontend development for user-facing features
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Develop, maintain, and scale bioinformatics pipelines
Architect automation initiatives for pipeline improvement
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Architect high-scale data infrastructure
Build ELT/ETL workflows for data lakes and warehouses
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Build and maintain relationships with clients and stakeholders
Be an expert in ArcGIS solutions for state and local government projects
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Architect, design, and maintain scalable data pipelines
Implement cloud architecture with security and governance
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Lead and support a team of engineers
Collaborate with product, design, and analytics teams
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Building and operating geo-localized backend services
Ensuring privacy and compliance for services
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Lead and manage a team of engineers
Collaborate with product, design, and analytics departments
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Architect high-scale data infrastructure
Design, build, and scale data pipelines
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Lead advanced penetration testing activities.
Define offensive security roadmap and tool adoption.
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Design and build scalable distributed backend systems
Own backend services end-to-end
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Analyze threat actor behavior and evolving abuse patterns.
Research and implement state-of-the-art abuse detection techniques.
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Develop state-of-the-art voice cloning technologies
Implement low latency and cost-effective text-to-speech solutions
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Lead design and development of core Java services
Architect and optimize platform components for efficiency
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Analyze threat actor behavior and evolving abuse patterns.
Design and implement state-of-the-art abuse detection techniques.
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Lead advanced penetration testing activities
Exploit security vulnerabilities in cloud environments
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Design, build, and maintain scalable distributed backend systems
Collaborate with product and engineering teams to shape product decisions
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Implement state-of-the-art voice cloning
Ensure low latency and cost-effective text to speech functionality
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Lead platform experience layer of Sysdig's CNAPP
Define and lead platform-level metrics
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Design, build, and maintain scalable distributed backend systems
Own backend services end-to-end
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Develop and maintain backend systems for Foodsmart web app
Collaborate with front-end engineers for API design and implementation
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Analyze threat actor behavior and abuse patterns
Research and implement LLM-driven techniques for abuse detection and prevention
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Lead in-depth penetration testing
Define offensive security roadmap
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Develop and maintain state of the art voice cloning systems.
Implement low latency and cost-effective text to speech solutions.
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Design and develop scalable automation frameworks
Collaborate with QA, developers, and stakeholders
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Lead design and development of core Java services for a multi-tenant platform
Optimize platform components for high-performance and fault tolerance
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Lead advanced penetration testing activities on various technologies
Define and implement offensive security strategies
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Develop low latency, cost-effective text-to-speech solutions
Prioritize tasks based on urgency and impact
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Analyze threat actor behavior for policy decisions
Implement state-of-the-art techniques for abuse prevention
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Designing and building scalable backend systems
Collaborating with product and engineering teams
