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Join Weights & Biases as an AI Customer Support Engineer - Tier I and become a vital part of our mission to empower AI developers worldwide. As the first line of support in the APAC region, you will engage with users, address their technical queries, and help shape our platform by relaying valuable feedback to our engineering and product teams. This fully remote role offers the opportunity to collaborate in a fast-moving, inclusive environment while building your programming and machine learning expertise.
Weights & Biases is a leading provider of tools for AI and ML practitioners, serving over 1,000 organizations globally. We pride ourselves on delivering exceptional customer support and fostering a culture where user feedback drives product innovation. As an AI Customer Support Engineer, you will interact with a diverse customer base, ensure timely responses to technical inquiries, and contribute to continuous process improvements.
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Lead end-to-end programs for satellite constellation and radar production.
Drive integrated plans for spacecraft, payload, production, launches.
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Build and maintain data-heavy integrations with databases and data stores
Handle edge cases in production: DB upgrades, failovers, large transactions
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Drive and refine SRE practices
Design and implement observability solutions
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Drive technical success post-sale
Implement and scale ML pipelines and GenAI workflows
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Build and support high-performance data solutions
Tackle complex technical challenges in data engineering
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Design tooling for researchers to deploy and evaluate models
Build and maintain high-performance, cost-efficient inference pipelines
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Understand cloud environments and goals
Design scalable cost allocation and tagging
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Drive SRE practices across services
Design/maintain end-to-end observability
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Fix performance issues and debug production problems
Develop new features for improved user experience
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Design, build, and maintain scalable distributed backend systems
Own backend services end-to-end
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Develop cutting-edge voice cloning technology
Implement low latency and cost-effective text-to-speech solutions
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Analyze threat actor behavior and evolving abuse patterns.
Research, prototype, and implement state-of-the-art techniques for abuse detection.
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Contribute to roadmap and architecture based on tech and business needs
Write well-crafted, well-tested, readable, maintainable code
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Contribute to legacy PHP/LAMP and modern microservice platforms
Stabilize, refactor, and enhance legacy code with clear docs
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Develop AI model serving solutions using Python.
Work on backend development and deployment on cloud platforms like GCP and Kubernetes.
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Analyze threat actor behavior and abuse patterns.
Research, prototype, and implement abuse detection techniques.
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Design, build, and maintain scalable distributed backend systems
Work closely with product and engineering peers
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Lead and conduct advanced penetration testing activities
Define and implement offensive security strategies
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Develop and maintain backend systems
Collaborate with front-end engineers
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Architect and scale a multi-tenant hybrid-cloud Kubernetes platform
Develop custom Kubernetes operators and self-service abstractions
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Lead technical projects and manage deliverables effectively
Architect scalable systems linked to data science platforms
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Build foundational platforms and tools for rapid, secure, and cost-effective service provisioning.
Exemplify cloud-native site reliability best practices.
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Own the full sales cycle to close deals effectively
Build and manage a pipeline for new business growth
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Managing complex deployments across multiple cloud platforms
Partnering with customer engineers for service provisioning and monitoring
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Design and maintain cloud-native security services
Improve infrastructure's availability, scalability, and security
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Analyze threat actor behavior and evolving abuse patterns
Implement state-of-the-art LLM-driven techniques for abuse detection
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Contribute to voice cloning and text-to-speech projects
Develop and deploy high availability applications
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Design, build, and maintain scalable distributed backend systems
Work closely with product and engineering peers to shape product decisions
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Lead advanced penetration testing activities
Define and drive offensive security roadmap
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Lead design and development of core Java backend services
Optimize platform components for high-throughput workflows
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Architect, build, and maintain data models, pipelines, and infrastructure
Own end-to-end analytics engineering; report to the CTO
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Build and maintain Tanium's servers and client with an agile team
Design, develop, test, and deploy platform services
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Architectural leadership in designing large-scale distributed systems
Defining technical strategies for boosting velocity and reliability
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Design and implement scalable API services
Improve data consumption/storage for routing data
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Build optimized dashboards and KPIs
Create enterprise-grade visuals for Sales and customers
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Architect, build, and deploy ML models for AI products.
Collaborate with product and design teams for fast AI feature productionization.
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Lead design and development of Java-based backend services.
Architect and optimize platform components for high-throughput.
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Analyze threat actor behavior and abuse patterns
Implement abuse detection techniques
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Design, build, and maintain scalable backend systems
Collaborate with product and engineering teams
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Develop and deploy AI models for voice cloning
Ensure low latency and cost-effective text-to-speech solutions
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Evaluate, design, and improve cloud security postures for multiple clients.
Provide security leadership across complex cloud environments.
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Drive SRE practices across services
Design end-to-end observability solutions
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Build fast, scalable cloud-based accounting engine
Provide technical leadership for evolving architecture
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Own end-to-end delivery for programs
Build program structures and roadmaps
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Driving SRE practices across services
Designing and maintaining end-to-end observability
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Lead strategy for serverless onboarding
Design instant workspace spin-up flows
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Provide L1/L2 support during live events and tradeshows
Analyze and troubleshoot data discrepancies using PostgreSQL
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Contribute design and engineering expertise in a cross-functional team
Develop automation for scalable, high-quality apps
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Drive and refine SRE practices across services
Design and maintain end-to-end observability
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Develop cutting-edge voice cloning technology
Implement low latency and cost-effective text-to-speech solutions