AI Support Engineer Tier I

New

Skills

AWS Docker Engineer Keras Machine Learning Matplotlib Python Pytorch

Join Weights & Biases as an AI Customer Support Engineer - Tier I and become a vital part of our mission to empower AI developers worldwide. As the first line of support in the APAC region, you will engage with users, address their technical queries, and help shape our platform by relaying valuable feedback to our engineering and product teams. This fully remote role offers the opportunity to collaborate in a fast-moving, inclusive environment while building your programming and machine learning expertise.

Job Overview

Weights & Biases is a leading provider of tools for AI and ML practitioners, serving over 1,000 organizations globally. We pride ourselves on delivering exceptional customer support and fostering a culture where user feedback drives product innovation. As an AI Customer Support Engineer, you will interact with a diverse customer base, ensure timely responses to technical inquiries, and contribute to continuous process improvements.

Key Responsibilities
  • Respond promptly to inbound support requests via email, live chat, and community forums.
  • Triage bugs and feature requests according to customer type and issue severity.
  • Track communications to ensure Service Level Agreements (SLAs) are consistently met.
  • Collaborate with engineering and product teams to troubleshoot and resolve complex issues.
  • Identify trends in user feedback to enhance documentation and internal processes.
Required Skills & Qualifications
  • 2+ years of programming experience or relevant computer science background.
  • Expertise in Python and familiarity with ML frameworks (e.g., Keras, TensorFlow, PyTorch).
  • Hands-on experience with tools such as Jupyter notebooks, Colab, and matplotlib.
  • Strong organizational skills and ability to manage multiple support requests autonomously.
  • Excellent communication skills with a user-focused, empathetic approach.
  • Interest in machine learning and eagerness to expand technical knowledge.
  • Proactivity in identifying process improvements and collaborating with cross-functional teams.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

Share this job:

Similar Jobs

Senior Backend Engineer

New

Design, build, and maintain scalable distributed backend systems

Shape product decisions with product and engineering peers

AWS DApps Docker Golang

Principal AI Platform Engineer

New

Lead design and scalability of Java-based backend services.

Optimize platform components for high-throughput workflows.

AWS Devops Distributed systems Docker

AI Model Serving Engineer

New

Contribute to cutting-edge voice cloning and text-to-speech technologies

Develop efficient and high-performance backend solutions

AWS Azure Backend Development Docker

Sr. Software Eng. Trust & Safety

New

Analyze threat actor behavior and abuse patterns

Implement state-of-the-art LLM-driven techniques

AWS Data Analysis Javascript LLMs

Incident Response Lead

New

Lead high-priority incident escalation and containment

Automate monitoring with Python and Go

AWS Azure Docker Gcp

Data Engineering Manager

New

Drive data velocity and production efficiency

Ensure end-to-end ownership of data lifecycle

AWS Databricks Observability Python

Data Engineer at tvScientific

New

Build and maintain AWS data infrastructure using Spark and Scala

Scale core pipelines to support growth

AWS Aws Services Data Engineering Scala

Senior AI Engineer - Tools & Platform

New

Design and build production-grade AI internal tools

Develop full-stack systems with modern frontend and cloud backends

Api Development AWS Full-stack Development Javascript

Senior AI Engineer

New

Build and deploy LLM-powered apps

Partner with stakeholders for automation opportunities

Analytics Automation AWS Data Pipelines

Senior Data Scientist

New

Define AI/ML roadmap with cross-functional leaders

Lead AI/ML org and end-to-end product delivery

Ai/ml AWS LangChain Node.js

Lead Engineer, CRM & MarTech

New

Lead CRM/MarTech integration enhancements

Collaborate with various teams

AWS Crm GraphQL Kafka

Order Ops Analyst - US East

New

Review opportunities and ensure order compliance

Coordinate resolution of Order Form discrepancies

AWS Azure Gcp Multitasking

AI Model Serving Engineer

New

Develop state-of-the-art voice cloning solutions

Implement efficient text-to-speech systems

AWS Azure Backend Development Docker

Customer Security Director

New

Serve as the primary security representative in customer engagements

Articulate security architecture, controls, and risk management approach

AWS Azure Cloud Security Compliance

Senior Backend Engineer

New

Design, build, and maintain scalable distributed backend systems

Work closely with product and engineering peers to shape product decisions

AWS Docker Golang Kubernetes

AI Platform Software Engineer

New

Lead design, development, and optimization of Java backend services for AI Platform

Architect and integrate core data systems with high-performance requirements

AWS Elasticsearch Java Kubernetes

Trust & Safety Software Engineer

New

Analyze threat actor behavior and abuse patterns

Implement state-of-the-art techniques for abuse detection

AWS Cloud infrastructure Data Analysis Javascript

Software Engineer

New

Deliver features independently with defined scope

Write well-tested, maintainable code

AWS Azure Go Google Cloud

Senior Software Engineer Lead

New

Lead multiple engineering teams in Business Systems

Define strategy and roadmap with product, operations, and technology leaders

Apis AWS Azure Distributed systems

Senior Trust & Safety Engineer

New

Analyze threat actor behavior and abuse patterns.

Implement advanced techniques for abuse detection and prevention.

AWS Javascript LLMs Python

Sr. Director Customer Security

New

Serve as the primary security representative in customer and prospect engagements.

Articulate security architecture, threat model, controls, and risk management approach.

AWS Azure Cloud Security Compliance

Senior Backend Engineer

New

Design, build, and maintain scalable distributed backend systems

Work closely with product and engineering peers

AWS Docker Golang Grafana

Software Engineer II, Search Data

New

Work with telemetry and geospatial data sets

Collaborate with engineers on geospatial data needs

AWS EMR Lambda Python

Sr. Solutions Engineer - Public Sector

New

Provide technical leadership for adopting Databricks.

Consult on big data architecture and POCs for projects.

AWS Azure Hadoop Java

Senior Sales Engineer

New

Lead pre-sales technical strategy for strategic accounts

Advise on customer value and alignment with Docker

Ai/ml AWS Azure Containers

Senior AIOps Engineer

New

Lead and mentor a high-performing team

Own the AIOps vision, strategy, and roadmap

AWS CI/CD Go Google Cloud

Senior ML Engineer (Health)

New

Develop and maintain ML systems for health feature analysis

Collaborate with Data Engineers to enhance ML data pipelines

AWS CI/CD Data Engineering Gcp

Software Engineer II Project

New

Take ownership of assigned problems and drive to completion

Participate in all SDLC phases

AWS Code Quality Communication Leadership

Senior Backend Engineer

New

Design, implement, and optimize backend and infrastructure

Collaborate with various teams for feature delivery and system health monitoring

AWS Datadog Github Actions Golang

Data Engineer Project

New

Design, build & maintain data infrastructure.

Enhance data monitoring & alerting.

Airflow AWS Azure Code reviews

Sr. Growth Engineer

New

Build customer-facing self-serve products

Implement growth initiatives

AWS Cloud infrastructure Data Analytics Flask

AI Model Serving Engineer

New

Develop and deploy AI models for voice cloning and text-to-speech

Prioritize tasks based on urgency and impact

AWS Azure Backend Development Docker

Senior Software Engineer

New

Analyze threat actor behavior and abuse patterns.

Implement state-of-the-art techniques for abuse detection.

AWS Cloud infrastructure Data Analysis Javascript

Senior Penetration Tester

New

Lead and conduct advanced penetration testing

Define offensive security roadmap

Apis AWS Azure Cloud infrastructure

AI Platform Engineer

New

Lead design and development of Java-based backend services

Optimize platform components for high-throughput and low-latency

AWS Docker Elasticsearch Java

Senior Backend Engineer

New

Design, build, and maintain distributed backend systems.

Collaborate with product and engineering teams to shape product decisions.

AWS Docker Golang Grafana

Staff Software Engineer

New

Design complex systems with teams

Build and manage backend services in AWS

Ai AWS C++ Cloud Services

VP, Engineering

New

Lead and scale engineering organization for fundraising tools and payments

Drive PHP/React fundraising platform and .NET Core payments on AWS

AWS Php Predictive Analytics React

Senior Software Engineer

New

Design and maintain cloud-native infrastructure

Modernize identity infrastructure with Terraform

AWS Gcp Go Iam

Backend Engineer for Fleet Ops

New

Design complex backend systems

Build and extend features for fleet ops

AWS C++ Golang gRPC

Staff Platform Engineer

New

Architect, deploy, and maintain a scalable multi-tenant SaaS environment in AWS

Optimize AWS services for cost, performance, and reliability

AWS CircleCI Cloudformation Github Actions

Lead Tools Engineer

New

Lead design and development of internal tools

Implement and maintain build systems and CI/CD pipelines

AWS Bash Bash Scripting C#

Senior Data Engineer

New

Lead end-to-end design and delivery of scalable data products.

Identify automation and integration opportunities.

Ai Airflow Algorithms AWS

Staff Software Engineer

New

Designing complex software systems

Leveraging AI tools for efficiency

Ai AWS C++ Golang

Senior Penetration Tester

New

Lead and conduct advanced white-box penetration testing

Perform security assessments on Cloud Infrastructure

Apis AWS Azure Cloud infrastructure

Senior Software Engineer

New

Analyze threat actor behavior and abuse patterns.

Implement new techniques for abuse detection.

AWS Cloud infrastructure Cross-functional Collaboration Javascript

Senior Backend Engineer

New

Design, build, and maintain scalable distributed backend systems

Work closely with product and engineering peers to shape product decisions

AWS Golang Grafana Mongodb

AI Model Serving Engineer

New

Develop backend solutions using Python

Deploy applications on GCP and other cloud providers

AWS Azure Backend Development Docker

Principal AI Engineer

New

Lead design and development of Java-based backend services

Optimize platform components for high throughput and low latency

AWS Docker Elasticsearch Java

Staff Software Engineer, Architecture

New

Design and implement cloud-native, distributed systems

Lead cross-functional collaboration for aligning architecture with business strategy

AWS Azure Distributed systems Ember.js
overtime