Bilingual Service Team Lead

New

Skills

Coaching and mentoring Conflict resolution Customer Service Team leadership Time Management

Join TTEC as a Bilingual Service Delivery Team Lead and play a pivotal role in driving exceptional customer experiences and fostering a supportive team environment. As a leader in a global customer experience company, you will guide a diverse team, resolve escalations, and help shape both employee and client success. This opportunity offers direct management experience, career growth, and the chance to make a positive impact within an inclusive and innovative culture.

Job Overview
  • Lead a bilingual team to achieve and exceed client and company performance goals.
  • Support, coach, and mentor associates to ensure high-quality customer interactions.
  • Oversee administrative tasks such as attendance, payroll, and scheduling.
  • Manage escalations and troubleshoot technology issues.
  • Contribute to a culture of inclusivity, innovation, and continuous improvement.
Key Responsibilities
  • Motivate, coach, and develop a team of associates to meet performance metrics.
  • Address employee questions, resolve issues, and handle customer escalations.
  • Coordinate training and ensure adherence to updated processes and procedures.
  • Monitor team attendance, process payroll, and manage other administrative duties.
  • Utilize various internal and client systems to accomplish daily tasks efficiently.
  • Provide regular feedback, recognition, and conduct necessary performance conversations.
  • Troubleshoot and support resolution of technology outages and issues.
  • Promote employee engagement and retention through compassionate leadership.
Required Skills & Qualifications
  • Associate degree, technical school, or equivalent experience in Healthcare or as a Medical Interpreter.
  • Bilingual proficiency in Spanish and English.
  • Strong time management and decision-making abilities.
  • Experience in team leadership or supervisory roles.
  • Excellent communication and conflict resolution skills.
  • Proficiency with computer systems and technology troubleshooting.
  • Customer-focused mindset with high accountability standards.
  • Ability to manage multiple tasks and prioritize effectively.
  • Empathetic and professional approach to diverse team dynamics.
  • Commitment to fostering an inclusive and supportive workplace.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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