Engagement Manager

New

Skills

CAD Customer success Problem Solving SaaS Training Verbal communication Written Communication

Job Overview

As an Engagement Manager, you will work closely with Customer Success Managers to ensure customer satisfaction and long-term success. Your role will involve partnering with public safety agencies to understand workflows, provide training on Prepared, and become a subject matter expert on the platform for customers.

Responsibilities
  • Work with Customer Success Managers to ensure customer satisfaction
  • Partner with public safety agencies to understand workflows and train them on Prepared
  • Travel up to 75% to deliver onsite training and demonstrate value
  • Monitor usage metrics and address gaps to improve outcomes
  • Advocate for customers within CS, product, and engineering teams
Requirements & Qualifications
  • 3+ years in customer success, training, or related field
  • SaaS/public safety experience preferred
  • Public Safety domain expertise; knowledge of 911, CAD, NG911
  • Strong written and verbal communication skills
  • Problem-solving and analytical skills
  • Relationship building across multiple levels of an organization
  • Adaptability in a fast-paced startup environment

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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