NOC Manager Position

New

Skills

Change Management Config Management Coralogix Datadog Grafana Incident Response Kibana Monitoring Systems SaaS Operations Technical Documentation

The NOC Manager at Axon 911 will be responsible for hands-on resolution of complex technical issues while maintaining the SaaS/web production infrastructure. This role involves leading technology teams to improve service reliability and infrastructure.

Key Responsibilities
  • Recruit, train, and develop the NOC engineers team; drive KPI achievement.
  • Handle escalations and coordinate multi-level incident response.
  • Define and enforce config and change management to uphold network integrity.
  • Facilitate cross-department meetings and customer collaboration.
Required Skills & Qualifications
  • 3+ years as NOC Engineer in SaaS; at least 2 years as NOC Manager.
  • Hands-on monitoring tech expertise and production troubleshooting.
  • Experience designing/implementing monitoring systems (e.g., Datadog, Kibana, Grafana, Coralogix).
  • Strong problem-solving skills with urgency for incident escalation.
  • Ability to work flexible hours for off-hour activities.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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