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Articulate, the leading creator platform for workplace learning, is seeking a talented and driven Community Strategy Manager. This full-time, remote position is open to candidates located anywhere in the United States. Join our team to shape and nurture a thriving professional community that fosters engagement and success for users of our platform.
The Community Strategy Manager will be responsible for developing and executing strategies to grow and engage Articulate's user community. The ideal candidate will collaborate with cross-functional teams to create an inclusive, vibrant environment for professionals in workplace learning.
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Develop education and event strategies
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Own key product metrics and drive product development
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Identify and develop business opportunities
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Manage full life cycle hiring process effectively
Collaborate with hiring managers on recruitment strategy
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Generate quality meetings with high-level executives
Grow existing customer accounts
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Drive cross-functional initiatives across multiple departments
Optimize internal processes for efficiency
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Provide education and oversight to clinical staff
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Participate in unscripted conversations
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Design and facilitate brand education materials
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Resolve customer support issues with patience and adherence to policies
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Interacting with members on live calls
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Handle customer inquiries efficiently and effectively.
Become knowledgeable about the company's product.
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Identify and target new business opportunities
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Manage full life cycle hiring process for multiple roles
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To execute and manage full-cycle recruiting processes
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Provide personalized customer support through email and chat
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Participate in unscripted conversations
Discuss chosen topics naturally
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Represent customer needs effectively
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Provide feedback on texts, pages, images, and information for search engines
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Provide exceptional customer service
Resolve complex customer issues effectively
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Handle live inbound calls with empathy and patience
Ensure accurate member records and follow-up resolutions
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Design and facilitate brand education materials
Integrate education initiatives for consistency
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Execute and manage full-cycle recruiting
Establish and maintain trusting relationships
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Manage full life cycle hiring process
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