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Articulate, the leading creator platform for workplace learning, is seeking a talented and driven Community Strategy Manager. This full-time, remote position is open to candidates located anywhere in the United States. Join our team to shape and nurture a thriving professional community that fosters engagement and success for users of our platform.
The Community Strategy Manager will be responsible for developing and executing strategies to grow and engage Articulate's user community. The ideal candidate will collaborate with cross-functional teams to create an inclusive, vibrant environment for professionals in workplace learning.
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Engage in 15-minute recorded conversations
Choose and discuss topics naturally
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Provide exceptional customer support through email and chat
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Providing expert guidance on Deel HR tools
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Provide excellent customer service and support
Resolving customer escalations and complex issues
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Retain multi-million dollar client base
Understand SMB needs
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Manage full sales cycle for SMB merchants
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Convert inbound leads to opportunities
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Participate in 15-minute recorded conversations
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Collaborate with Sales and CS to tailor solutions for client needs
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Participate in unscripted English conversations remotely
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Resolve customer support issues with patience
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Support day-to-day accounting operations
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Handle customer inquiries effectively and efficiently.
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Build and maintain relationships with Career Services admins and stakeholders.
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Partner with hiring managers to define team needs and role requirements
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Partner with hiring managers to define team needs and roles
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