Remote Customer Service Agent

Join 1840 & Company as a Customer Service Representative and become part of a global leader in outsourcing and staffing solutions. In this fully remote, project-based role, you will deliver exceptional customer support across multiple communication channels for a diverse client base. Enjoy a dynamic work environment, professional growth opportunities, and competitive compensation while helping clients streamline operations and enhance customer satisfaction.

Job Overview

• Position: Customer Service Representative (Remote, Full-Time)
• Contract Duration: Until October 2025
• Schedule: Shifting/rotating, including weekends (EST time zone)
• Compensation: USD 3.75 per hour
• Global outsourcing company with clients in healthcare, real estate, finance, IT, retail, and telecommunications

Key Responsibilities

• Respond promptly and professionally to customer inquiries via voice, email, voicemail, social media, and e-fax
• Process orders accurately and efficiently
• Manage and resolve escalated cases with empathy and professionalism
• Utilize critical thinking and problem-solving skills to address customer concerns
• Upsell relevant products or services when appropriate
• Maintain detailed and accurate records of customer interactions

Required Skills & Qualifications

• Fluent, conversational, and natural English proficiency
• Minimum 1 year of contact center or customer service experience
• Proven ability to handle escalations and upselling
• Excellent verbal and written communication skills
• Strong attention to detail and critical thinking
• Typing speed of at least 20 WPM
• Ability to work independently and manage time effectively
• Reliable, punctual, and adaptable to shifting schedules