Research Community Manager Role

We are seeking a dynamic Research Science Community Manager to act as the primary liaison between academic researchers beta testing a bespoke data access tool and Reddit's Product team. This 6-month, part-time contractor position is critical for facilitating collaboration, supporting smooth communication, and ensuring the successful development of a non-commercial research platform. The ideal candidate will possess strong technical, organizational, and interpersonal skills, thriving in a cross-functional, remote environment.

Key Responsibilities

• Serve as the main point of contact between beta testers and the Reddit Product team, ensuring clear and efficient communication.
• Provide technical support, including onboarding researchers, debugging SQL queries, and explaining data schemas.
• Synthesize researcher feedback and communicate actionable recommendations to the Product team.
• Advocate for researcher needs while aligning with product objectives.
• Manage researcher accounts, including access creation and removal.
• Draft and review technical documentation, FAQs, and onboarding resources.
• Host office hours and respond to support requests via Zendesk, Discord, and Reddit.
• Collaborate with legal, product, and policy teams to address pain points and guide future development.

Required Skills & Qualifications

• 2+ years of experience in research coordination, stakeholder relations, or program management.
• Technical proficiency in SQL and experience with data research tools like BigQuery.
• Experience in customer account management and supporting academic researchers or volunteer organizations.
• Excellent communication and interpersonal skills, with the ability to convey complex topics to diverse audiences.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Familiarity with documentation and collaboration platforms such as Confluence, JIRA, Slack, and Google Workspace.
• Experience using Zendesk and Reddit platforms.
• Ability to work independently while fostering a collaborative and inclusive environment.
• Preferred: Experience in trust & safety, content moderation, coding/scripting (Python, Javascript, Matlab), and understanding of legal/ethical research frameworks.