Tech Training Specialist Role

New

Skills

Ai Tools B2b Collaboration Tools Communication Skills Computer science Documentation Instructional Design Organizational Skills Presentation Skills Time Management

Technical Training Specialist designs, delivers, and continuously improves training programs that empower customers to effectively utilize and derive value from the solutions provided. By leveraging eLearning assets, collaborating with subject matter experts, measuring training effectiveness, and anticipating future training needs, Technical Training Specialists play a critical role in driving customer success and satisfaction.

Key Responsibilities

Delighting customers by developing courseware (eLearning) and by facilitating customer-facing training (live, virtual) on assigned solutions.
Developing eLearning assets such as demos, tutorials, exercises, lab workbooks, leader guides, quick reference cards, quizzes, and presentation slide decks.
Managing the education environment for assigned applications to ensure reduced participant learning curves with hands-on software practice.
Collaborating with subject matter experts (Engineering, Consulting Services, Technical Documentation, and Product Management) to gain a detailed understanding of software scope, direction, usage, and best practices.
Measuring the effectiveness of eLearning and training events and then making modifications to ensure Education Services accomplish intended objectives.

Required Skills & Qualifications

3+ years of experience in corporate customer training.
Translator of technical content into understandable language for businesses.
Engaging presenter with expertise in instructional design and adult learning methodology.
Energetic self-starter with the ability to thrive in a fast-paced software environment.
Experience in program design, instructional design, and facilitation.
Excellent collaboration and communication skills.
Bachelor's degree in relevant fields.
Experience with eLearning authoring tools and AI tools is a plus.
Proficiency in training software and tools.
Strong organizational and time management skills.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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