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Get Started With Support

Welcome to Support!

Outlined here are the communication channels, Real-Time Support tools and support resources available to you whenever you need our assistance.

Mohammed Ajouz, Global Head of Product Support at SAP, personally welcomes you in this short video. 

Other resources:

Spotlight News

Resources

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Cloud Extensions

ALM Cloud Services

Some ALM functions are available as independent cloud services. They can be used by SAP Solution Manager, as well as other cloud offerings of SAP. A major advantage is release independence - customers can use the services independent of the release/support-package level of their on-premise environment, and they do not need to manage updates.

One frequent use case is the access to up-to-date content. All ALM offerings have access to the latest content. For customers with SAP Solution Manager, there is no need to import all available content, only that content which is required by the customer while using the cloud extensions is transferred.

The other important use case is the delivery of support services by SAP. Even if a customer's component is not on the latest support level, the latest support services can be delivered. This improves not only the quality of the delivered services but also the general collaboration between the customer and SAP Support.

Available Cloud Services

With the Status of Support Connectivity application and with a direct synchronization of landscape data and SAP EarlyWatch Alert data, customers who have a small, standard SAP landscape and do not require application lifecycle management or IT Service Management functionality of SAP Solution Manager, can benefit from basic services for their on-premise landscape.

If the system’s status in the Status of Support Connectivity application shows that a system is not sending data to SAP yet, users will be assisted in properly configuring data synchronization.

Further information:

The SAP EarlyWatch Alert workspace provides a comprehensive overview on your system landscape regarding stability, configuration, hardware utilization and performance.

Drill-downs into KPI time series for a long time range are provided, e.g. database growth, SAP HANA CPU and memory utilization and response times.

Further information:

Maintenance Planner enables easy and efficient planning of all these changes in your SAP system landscape.
All calculations of changes are based on information provided by the SAP Solution Manager Landscape Management Database. The results of the Maintenance Planner are consumed by the Software Logistics Toolset.

SAP Readiness Check provides a suite of self-service tools to assist with scoping and planning your next step on the digital transformation journey.

SAP Readiness Check for SAP S/4HANA supports customers who plan to convert existing SAP ERP 6.x systems to SAP S/4HANA. It can be used to check both your production (or copies thereof) and your non-production systems for SAP S/4HANA conversion compatibility and necessary conversion preparation steps. The results are consolidated in an interactive dashboard for internal consumption or when collaborating with SAP or a partner.

For detailed guidance on implementing and executing SAP Readiness Check for SAP S/4HANA, see SAP Note 2913617.

SAP Readiness Check for SAP S/4HANA upgrades provides SAP S/4HANA customers with insight into potential areas of consideration when comparing the existing system with the updated applications provided by the target release, and the possible preparation steps that may be required.

For detailed guidance on implementing and executing SAP Readiness Check for SAP S/4HANA upgrades, see SAP Note 3059197.

SAP Readiness Check for SAP BW/4HANA supports customers planning to transform an existing SAP BW 7.X systems to SAP BW/4HANA. It can be used to check both your production (or copies thereof) and your non-production systems for SAP S/4HANA conversion compatibility and necessary conversion preparation steps. The results are consolidated in an interactive dashboard for internal consumption or when collaborating with SAP or a partner.

Further information:

SAP Help Portal

Key Feature Overview

Launch SAP Readiness Check for SAP S/4HANA  /  SAP S/4HANA upgrades

Launch SAP Readiness Check for SAP BW/4HANA

The SAP KPI Catalog is a cloud service offering definitions, technical documentation and comprehensive descriptions of KPIs (key performance indicators) and associated metrics available to you in various SAP applications. This consists of both technical information such as how a KPI is measured, and information on the significance of the KPI for your enterprise.

The catalog offers search and filter capabilities to find KPIs for specific products, industry solutions, and end-to-end processes. The KPI catalog is thereby the central point of reference for your business-relevant key figures. SAP Solution Manager applications, such as Business Process Analytics, use the KPI catalog as an integrated tool to support users to search and find the right KPIs and use them directly in the respective application. The KPI catalog provides the description, the purpose and definition of the KPI as well as the technical information, which the application requires to measure and display the KPI.

The KPI catalog is integrated into the KPI Workspace where you get additional information like an overview of the KPIs used in your system landscape. This shows you the KPIs you already use and it can help to proactively identify compatibility issues in the KPI usage.

Further information:

Roadmap Viewer contains procedures and methods to help you bring improvements and innovations into your company. The implementation road maps are organized based on their general or product-specific relevance for projects and their respective solution(s).

The selected implementation roadmap gives you the end-to-end understanding and guidance of the activities, deliverables, and associated tasks. The content within the implementation roadmap is assigned to separate phases, workstreams, or other criteria. You have the ability to filter on a variety of tags to display only content relevant for your current activities and landscape.

The implementation roadmap serves as the foundation for your project and you have the option to upload it into SAP Solution Manager for project management purposes. The result is a project plan in the form of a work breakdown structure (WBS), which you can use as a starting point for your project delivery.

Further information:

The Customer COE Incident Quality Dashboard offers an at-a-glance overview of quality-related key figures for confirmed incidents and provides insights on the overall SAP incident processing at customer.

The redesigned application includes peer benchmark information on SAP incident processing efficiency and quality.

The peer benchmark information is available for: 

  • Process Quality:
    • Duration: time at SAP, time at customer
    • Documented: known bug, unknown bug
    • Confirmation Status: confirmed manually, confirmed automatically
  • Error Categorization: how-to request
  • Priority Distribution: very high, high, medium, low

For more information about related criteria and Primary CCOE certification steps, visit the CCOE portal on the SAP Support Portal.

Custom Code Analytics gives you an overview of the custom code footprint of your ABAP business systems and provides insights about code quality and usage. You can access the application for the systems where you have the Display System Data authorization. The application uses Custom Code Management (CCM) data sent from your SAP Solution Manager.

You can:

  • get an overview of custom code objects (for example, by type, by usage, by quality).
  • examine the distribution of custom code objects per package or application component.
  • get a trend for the number of custom code objects (increase or decrease).

Further information:

The Data Volume Management (DVM) application for S/4HANA in the SAP ONE Support Launchpad provides an overview of the key HANA-specific metrics as well as details on specific measures to tackle HANA memory and disk-related challenges. It provides details on the most beneficial objects and measures to reduce the size per area. For example, the potential to reduce the HANA memory usage or disk usage is immediately available without need for user input. As are the relevant objects to use to achieve the projected reduction.

An integrated simulation function allows the user to plot and instantly see the results of “what if” situations, e.g. to see the effect on the expected reduction potential when the end user decides to go with a higher or lower residence time compared to the SAP proposal. The effects on the changes are immediately reflected in the main saving applications to visualize the results. At any time, the end user can decide to reset the simulation to the SAP best practice defaults or to save the changed values to get all related cards (graphs related to saving potential in the main screen of the DVM application) updated with the new calculated results.

Further information:

SAP ONE Support Launchpad

Some customers want to use cloud extensions without relation to their SAP Solution Manager, Focused Solutions for SAP Solution Manager, or SAP Cloud ALM. These customers can access the cloud extensions directly via the SAP ONE Support Launchpad. The Launchpad provides access to task-driven support resources in an intuitive interface.

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SAP Cloud ALM

SAP Cloud ALM

What is SAP Cloud ALM?

SAP Cloud ALM helps you to implement and operate intelligent cloud and hybrid business solutions.

You benefit from an out-of-the-box, native cloud solution, designed as the central entry point to manage your SAP landscape with content-driven guided implementation and highly automated operations.

SAP Cloud ALM is included in your cloud subscription and in SAP Enterprise Support. 

 

Value

Accelerate time-to-value

  • Effectively run fit-to-standard workshops
  • Automatically assign team tasks
  • Centrally orchestrate test activities 
  • Consistently deploy to production 
  • Establish end-to-end traceability

Ensure Business Continuity

  • Ensure business process performance
  • Predict anomalies with machine learning
  • Reduce resolution time with automation
  • Improve solution health with analytics
  • Ensure SLAs with transparent reporting

Safeguard your cloud journey

  • Streamline service collaboration
  • Increase delivery efficiency
  • Easily identify service schedules
  • Quickly understand results
  • Simplify issue and action tracking 

Customer Stories

"Based on SAP Cloud ALM, we have implemented several use cases for integration monitoring, health monitoring, and real-user monitoring, which has given us the transparency for the cloud services we are looking for.”

"With the alerting functionality, we can discover and track down irregularities before they disrupt our operations to help ensure business continuity."

"Task management functionality in the SAP Cloud ALM solution brings the SAP Activate methodology to life and helps us orchestrate implementations end to end."

"The SAP Cloud ALM solution, which includes built-in guides and best practices, has been a key enabler to accelerate adoption of cloud solutions from SAP."

"The SAP Cloud ALM solution takes a top-down approach and compliments our other tools. The built-in guided help is very intuitive. And with the SAP Early Adopter Care program, we gain greater flexibility."

"Thanks to Business Process Monitoring and Real User Monitoring applications enabled in the SAP Cloud ALM solution, we can verify how rollout projects are being adopted, following business KPIs, and see how users are using SAP S/4HANA Cloud, checking the most-used apps."

Featured SAP solutions supported by SAP Cloud ALM

Explore all supported solutions.

Functional Overview

Implementation

Experience a harmonized, content-driven implementation approach for the intelligent, sustainable enterprise.

Operations

Ensure smooth business operations and increase business process execution quality and performance.

Service

Facilitate collaboration and transparency along the entire end-to-end SAP service delivery process.

Visit the SAP Roadmap Explorer to discover planned functionalities for SAP Cloud ALM.

Expert Knowledge

Expand your knowledge with expert content detailing setup, configuration and usage of SAP Cloud ALM processes and capabilities.

Learn about the usage rights for SAP Cloud ALM.

Interactive Channels

Get in contact with your peers and share experiences and learning opportunities!

Join SAP Community to interact with customers, partners and SAP experts. Learn from blogs and articles, discuss open questions or share your knowledge in your own blog posts and by answering questions.

Take advantage of various offerings for SAP Cloud ALM to jumpstart your cloud transformation journey.

Watch our YouTube videos to build your knowledge and extend your skills. Participate in our What's New calls to stay current on latest developments.

Meet our experts to learn in interactive sessions, strategy talks or deep-dive classes. We offer a wide range of virtual and on-site events for you to learn and to get your questions answered!

This monthly newsletter helps you to stay informed about updates and events relating to SAP's ALM offerings.

Technical Information

Getting started

Understand the steps required to set up, configure, and administer SAP Cloud ALM.

Help and Documentation

Find out how to use SAP Cloud ALM to maximize benefits and improve your experience.

What's New?

Get information about the latest functions and features in SAP Cloud ALM.

Frequently Asked Questions

First of all, SAP Cloud ALM leverages the general benefits of cloud solutions: 

  • You do not need to invest in hardware. And delays for ordering the hardware diminishes as well 
  • You do not need to care for basic setup, complex configuration, and basis operations 
  • There is no need to build up technical knowledge 
  • You do not need to plan and execute regular technical upgrade projects 

But the value of holistic IT management is even bigger in cloud-centric landscapes: 

  • Application lifecycle management ensures business continuity. Proactive detection of upcoming problems, root-cause analysis to identify the source of disruptions, and accelerated problem resolution enables you to minimize downtime of their end-to-end business processes. 
  • SAP Cloud ALM accelerates implementation and change projects. This results in faster time-to-market. 
  • The central platform ensures efficient execution of the IT jobs remaining at the customer. And it ensures transparency of hybrid environments integrating multiple cloud services.

An interactive table supported solutions is available in the SAP Help Portal. SAP Cloud ALM started with the focus on SaaS offerings of SAP, but now also covers on-premise solutions. This is the foundation for proper ALM of hybrid solutions. 

No. SAP Cloud ALM is part of SAP Enterprise Support. The usage rights are included in the SAP Cloud Service subscription and in SAP Enterprise Support. You can learn more about the usage rights of SAP Cloud ALM here.

The scope encompassed to SAP Enterprise Support is also valid for Product Support for Large Enterprises and our premium engagements SAP ActiveAttention, and SAP MaxAttention. 

For more questions, please take a look at our extensive Question & Answers list.

Read article
SAP Cloud ALM for Operations

SAP Cloud ALM for Operations

SAP Cloud ALM for Operations

Key Features:

  • Features, functions and processes for operating your cloud centric solution landscapes.
  • Having a central entry point to operate your complete SAP landscape running on different technologies.

Learn more from the overview presentation (PDF) and the What's new in Q3/2022 (PDF). For the strategic overview on all of SAP's operations platforms, check out the whitepaper on "Operations of cloud-centric and hybrid SAP solution landscapes".

For further details, please check the SAP Cloud ALM for Operations - Expert Portal.

Register to the SAP Cloud ALM Quarterly Updates to learn about about new functionality in SAP Cloud ALM.

SAP Cloud ALM for Operations Overview

This video gives you an overall impression, how SAP Cloud ALM for operations can help you in minimizing operations costs and maximizing operations efficiency by giving you full transparency of your cloud solutions in a simplified and visualized way.

Please find more videos on SAP Cloud ALM for Operations on the official SAP Services and Support YouTube Channel.

Value Proposition

Ensure business continuity in your SAP landscape by monitoring and alerting - Increase operations efficiency by automating operational tasks - Avoid anomalies by proactive problem prediction.
  • SAP Cloud ALM for operations empowers customers to understand the health of SAP business solutions:

    • Provides full stack monitoring and alerting covering business processes, integration, users, applications, and the health of cloud services and systems​

    • Acts as collaboration platform between LOB and IT​

    • Allows to conduct root cause analysis on technical as well as on business process level​

  • SAP Cloud ALM for operations enables customers to increase operations efficiency by automating corrective actions as well as regular operations tasks​

  • SAP Cloud ALM for operations helps to predict anomalies in business process and application operations by event correlation and learning out of the collected data (AIOps)​

  • SAP Cloud ALM for operations provides transparency regarding availability of business services including business downtimes, business events and business SLA's

Functional Scope

Core Capabilities

Business Process Monitoring

  • Provides transparency on end-to-end business processes within a distributed and hybrid solution landscape
  • Ensures smooth business operations without disruptions and increases the business process execution quality and performance
  • Monitors processes' health and detect anomalies during process execution including drill down in business documents
  • Alerts users directly on process disruptions and offers automated problem resolution via built-in operation flows
  • Delivers pre-defined process content including auto-discovery of relevant metrics to be switched on

Integration & Exception Monitoring

  • End-to-End monitoring by correlating single messages to end-to-end message flows across cloud services and systems
  • Monitoring of integration related exceptions
  • Support of peer-to-peer interfaces  as well as orchestrated integration
  • Closes gap between business and IT during problem resolution process (technical issue vs. business issue) by:
    • Alerting to notify responsible persons in business and IT about discovered integration related problems
    • Search and track single messages based on exposed business context attributes e.g. order numbers
    • Operations Automation to trigger operation flows context sensitively for automated correction of problems 

Real User Monitoring

  • Real User Monitoring provides transparency regarding performance as experienced by end users as well as the utilization of business functionality
  • Performance data is measured at frontend and server side to identify of root cause of performance problems (frontend, network, cloud service and/or on-prem system)
  • Utilization of SAP Passport technology allows to correlate performance data measured at frontend, cloud service and/or system side

Synthetic User Monitoring

  • Synthetic User Monitoring monitoring is based on scenario that reproduce typical end user access to a web application to monitor
  • As the scenarios are based custom Selenium IDE scripts, most of the web applications are supported.
  • Proactive detection: Scenarios are regularly executed on Selenium remote webdriver infrastructures. This 24/7 monitoring enables you to detect performance and availability issues early, potentially before the end-users face them.
  • Factual metrics: monitoring relies on the same scenarios being re-executed. This allows you to monitor the evolution of the performance and availability based on comparable metrics.

Job & Automation Monitoring

  • Job & Automation Monitoring ensures business operations without disruptions and increases the business process execution quality and performance:
    • by monitoring job executions health and detection of anomalies during job execution
    • by directly alerting both business and IT users on disruptions and exceptions
    • by providing details at job execution level to enable fact based root cause analysis
    • by reducing configuration effort by making use of historical execution information
  • Job & Automation Monitoring is planned to be enhanced with operation flows to trigger corrective actions e.g. job restarts and job & automation analytics to enable trend analysis based on historical data

Health Monitoring

  • Visualizes the health of cloud services and systems to identify service disruptions or degradations​
  • Allows to execute application health checks for SAP cloud services to check status of persistency, jobs, connectivity, …​
  • Supports health checks for customer built cloud services and on-prem systems including trends and usage metrics​

  • ​Provides embedded analytics to identify the root cause of discovered problem​
  • Health Monitoring is planned to be enhanced with embedded alerting including pre-defined operation flows to trigger corrective actions e.g. service restarts​

 

Business Service Management

  • Business service as collection of technical services (cloud service tenants or system clients) to represent business functionality
  • Definition of customer specific maintenance events at business service level
  • Propagation of externally communicated maintenance, disruptions or degradation events e.g. as exposed by Cloud Availability Center from technical services to business services as resulting business up/down times
  • Definition of service times based on service level agreements/ service contracts on business service level -> Measurement of actual availabilities at technical service level and consolidation to business service level -> Calculation of compliance to defined SLA's on business service level
  • IT related events e.g. maintenance notification defined at business service level will be cascaded down to technical service level e.g. users of involved technical services will receive maintenance notification

Intelligent Event Processing

  • Intelligent and unified processing of events coming from SAP Cloud ALM, other SAP sources or 3rd party senders (inbound unification)
  • Centralized and simplified configuration for event handling and routing rules (outbound unification) e.g. usage of same communication rules for alerting & business service management
  • Handling of events independently from Monitoring & Alerting, Event management focuses on Application & Business Process Operations events
  • Provides foundation of intelligent correlation of events coming from different sources e.g. correlation of manually generated with automatically generated alert

Operations Automation

  • The Operations Automation service in SAP Cloud ALM for Operations allows to orchestrate and automate standard operations and error handling procedures related to the operations of cloud and hybrid landscapes.
  • The Operations Automation service integrates with SAP Workflow Management, SAP intelligent Robotic Process Automation, and SAP Automation Pilot

Customers Feedback

Benefits

  • Support for customers with cloud centric solution landscapes with an out-of-the-box, cloud native solution
  • Central entry point to operate your complete SAP landscape running on different technologies
  • Fast onboarding of your operations team
  • SAP Cloud ALM for operations gives customers the power to detect problems including automated alert management
  • Customers are empowered to understand the health of their solution and the efficiency of their operation
  • Provides end-to-end transparency for users, integration, applications, and business processes
  • Detect anomalies, and enables both LoB and IT users to identify disruptions and react to them
  • Intelligent and centralized configuration and processing of events from SAP Cloud ALM for operations.
  • Transparency regarding availability of business services including business downtimes, business events and business SLA's.

Read article
SAP Cloud ALM for Operations Expert Portal

SAP Cloud ALM for Operations - Expert Portal

SAP Cloud ALM Capabilities

Business Process Monitoring

Integration & Exception Monitoring

Job & Automation Monitoring

Synthetic User Monitoring

Business Service Management

Intelligent Event Processing

Operations Automation

Read article
Business Process Monitoring

Business Process Monitoring

The Business Process Monitoring app in SAP Cloud ALM for operations supports the detect-to-correct lifecycle of SAP Cloud solutions along the end-to-end processes of the Intelligent Suite.

Business process monitoring aims to provide transparency about the end-to-end process health based on predefined key performance indicators (KPIs). It enables both line-of-business users and IT users to directly identify business process disruptions across the entire system landscape, and to react to anomalies before critical situations arise.

The objective of this app is to ensure smooth business operations without disruptions, and to increase the quality and performance of the business process execution.

For further details see the overview presentation.

The following end-to-end processes based of the Intelligent Suite are supported:

  • Recruit to Retire
  • Lead to Cash
  • Source to Pay
  • Design to Operate

Objectives

Business Process Monitoring (BPMon), as part of SAP Cloud ALM for operations, provides transparency over the end-to-end processes of the entire Intelligent Suite.

BPMon monitors the processes' health and detects anomalies during process execution and enables both LOB and IT users to directly identify process disruptions and react to them:

  • Identify business disruptions and exceptions in process execution based on pre-defined key performance indicators (KPIs)
  • Identify technical issues which have direct impact on mission critical processes with technical monitoring

This ensures smooth business operations without disruptions and increases the business process execution quality and performance.

Scope

  • Offer transparency into end-to-end processes based on predefined business process KPIs
  • Provide out-of-the box real-time monitoring across the entire Intelligent Suite
  • Reduce implementation effort by auto-discovery of relevant business process KPIs
  • Receive automatic alerts and provide automated corrective actions
  • Enrich operational business process information with application monitoring information
  • Predict business process anomalies before business is impacted
  • Process information will be retrieved from SAP Cloud ALM for implementation
  • Continuous development of further business process KPIs based on APIs provided by SAP Cloud Applications

Setup & Configuration

For more details on prerequisites, setup, housekeeping, and customer support, please check the Business Process Monitoring - Setup & Configuration page.

Read article
Business Process Monitoring - Setup SAP SuccessFactors

Business Process Monitoring - Setup of SAP SuccessFactors

Prerequisites

To configure the integration of SAP SuccessFactors into the Business Process Monitoring app in SAP Cloud ALM, you need to fulfill the following prerequisites

  • A user in SAP SuccessFactors for the OData integration
    • Further information on the required user settings and authorizations can be found here
  • SAP SuccessFactors service has been successfully added to the SAP Cloud ALM Landscape Management

Setup Steps in SAP Cloud ALM

You can create the HTTP endpoint in the Landscape Management app by following these steps:

  1. Open the Landscape Management application from the launchpad.
  2. Select your SAP SuccessFactors service of Service Type SAP SuccessFactors HXM Suite.
  3. Choose the Name of the Cloud Service.
  4. Open the Properties tab and note down the data center name*
    • To find the data center your tenant is located in please follow SAP Note 2776694 - How can SuccessFactors end users find the datacenter where the instance is located
  5. On the tab Endpoints, choose the Add button to create a new endpoint.
  6. Enter a description, e.g. Endpoint for Business Process Monitoring.
  7. Choose the use case Business Process Monitoring.
  8. Adjust the root URL: Enter the production system API URL for your data center
    • You can find the URL in SAP Note 2215682 - SuccessFactors API URLs for different data centers.
  9. Select the authentication method BASIC and enter the following parameters:
    • User: <user>@<companyID>
    • Password: The password for the user
    • For detailed information on the required user, see SAP Note 2613670 OData Reference Guide
  10. Choose Save.
  11.  After the successful activation, the data collection will start, and the SAP SuccessFactors tenant will appear in the Configuration pane in the Business Process Monitoring application. 

* If the data center is not available or you don't know it, please refer to the HXM Cloud Operations Portal -> Reference URLs -> BizX Production URLs.

Setup Video

Set Up Business Process Monitoring for SAP SuccessFactors

  • Prerequisites for this video:
    • Create an SFAPI user in SAP SuccessFactors as described here
    • You need a user with the role "Business Process Monitoring Administrator" in SAP Cloud ALM

Read article
Business Process Monitoring Content

Business Process Monitoring - Content

In the below table you can find all Key Performance Indicators (KPIs) which are offered by Business Process Monitoring in SAP Cloud ALM for Operations out of the box.

The following End-to-End Processes:

  • Lead to Cash
  • Source to Pay
  • Design to Operate
  • Recruit to Retire

in the following SAP solutions are supported:

  • SAP S/4HANA Public Cloud Edition
  • SAP S/4HANA Private Cloud Edition
  • SAP S/4HANA On-Premise Edition
  • SAP Business Suite
  • SAP SuccessFactors

Key Performance Indicators

ProcessKey Performance Indicator (KPI)SAP Solution
Lead to CashSales Document Item Creation to Invoice Creation

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to CashSales Documents Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to CashSales Document Items Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to CashSales Documents with Delivery Block

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to CashSales Documents with Credit Block

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to CashSales Documents Open and Overdue to Delivery

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to CashOpen Sales Documents

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to CashIncomplete Sales Documents

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to CashMissing Fields in Incomplete Sales Document Items

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to CashRejected Sales Document Items

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to CashSales Documents with Billing Block

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to CashSales Document Items Overdue for Billing

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to CashCancelling Sales Invoices

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to CashDistinct Errors During Billing Due Runs

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to CashOutbound Deliveries Overdue for Goods Issue

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to CashOutbound Delivery Items Overdue for Goods Issue Posting

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to CashOutbound Deliveries Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to CashDeliveries Overdue for Billing

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash

Delivery Items Overdue for Billing

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to CashDeliveries Overdue for Picking

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to CashThroughput of Outbound Goods Movements

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to CashDistinct Errors During Delivery Due Processing (Sales)

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash

Overdue Sales Schedule Line Items

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to CashSales Invoices Not Posted to Accounting

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to CashOverdue Open Items in Accounts Receivable (Customer Items)

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to CashSales Invoice Line Items Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to CashSales Invoices Posted

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to CashFinancial Postings

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to CashFinancial Line Items Posted

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to CashExceptions During Payment Runs

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to CashPayment Runs per Company Code

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash

Open Items in General Ledger Accounts (FI-GL)

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to CashCustomer Projects with Overdue "To Bill" RevenueSAP S/4HANA Public Cloud Edition
Lead to CashCustomer Projects with "To Write Off" AmountSAP S/4HANA Public Cloud Edition
Lead to CashCustomer Projects with "To Postpone" AmountSAP S/4HANA Public Cloud Edition
Source to PayPurchase Order Items Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to PayOpen and Overdue Purchase Requisition Items

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to PayPurchase Requisition Items Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to PayPurchase Orders Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to PayOpen and Overdue Purchase Order Items

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to PayBlocked Purchase Order Items

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to PayPurchase Order Items Created After Invoice

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to PayThroughput of Inbound Goods Movements

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to PayInbound Deliveries Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to PayInbound Deliveries Overdue for Goods Receipt

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to PayInbound Delivery Items Overdue for Goods Receipt Posting

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to PaySupplier Invoice Items Blocked for Payment

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to PaySupplier Invoices Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to PayOverdue Open Vendor Items in Accounts Payable

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to OperateProduction Orders Overdue for Final Confirmation

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to OperateProduction Orders Overdue for Delivery Completion

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to OperateProduction Orders Overdue for (Technical) Closure

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to OperateOverdue Production Orders Assigned to a Sales Document

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to OperateProcess Orders Overdue for Release

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to OperateProcess Orders Overdue for Final Confirmation

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to OperateProcess Orders Overdue for Delivery Completion

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to OperateProcess Orders Overdue for (Technical) Closure

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to OperateOverdue Process Orders Assigned to Sales

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to OperateProduction Orders Overdue for Release

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to OperatePlanned Orders with Opening Date in the Past

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to OperateFailed Goods Movements During Production Order Confirmation

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to OperateFailed Goods Movements During Process Order Confirmation

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to OperateProcess Orders Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to OperateProduction Orders Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to OperatePlant Maintenance Orders or Customer Service Orders Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Recruit to Retire

Job Requisitions Created

SAP SuccessFactors

Recruit to Retire

Job Requisitions with Applications

SAP SuccessFactors

Recruit to Retire

Job Requisitions Without Applications

SAP SuccessFactors

Recruit to Retire

Job Requisitions Closed

SAP SuccessFactors

Recruit to Retire

Job Requisition to Hiring (Time to Hire)

SAP SuccessFactors

Recruit to Retire

Candidates Created

SAP SuccessFactors

Recruit to Retire

Job Applications Modified

SAP SuccessFactors

Recruit to Retire

Job Applications in Status "Applied"

SAP SuccessFactors

Recruit to Retire

Job Applications in Status "Not Applied"

SAP SuccessFactors

Recruit to Retire

Job Offers Created

SAP SuccessFactors

Recruit to Retire

Job Offers Pending

SAP SuccessFactors

Recruit to Retire

Job Letters Created

SAP SuccessFactors

Recruit to Retire

Job Letters Pending

SAP SuccessFactors

Recruit to Retire

Send Date of Offer Letter to Candidate Response

SAP SuccessFactors

Recruit to Retire

Contracts Created

SAP SuccessFactors

Recruit to Retire

Contracts Created to Employee Start Date

SAP SuccessFactors

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Business Process Monitoring Setup & Configuration

Business Process Monitoring Setup & Configuration

On this page you can find details on prerequisites, setup, housekeeping, and customer support details for Business Process Monitoring in SAP Cloud Application Lifecycle Management for operations.

Prerequisites

Before you can monitor your processes with Business Process Monitoring in SAP Cloud Application Lifecycle Management, you have to connect your subscribed SAP cloud services to your SAP Cloud ALM instance. 

For SAP S/4HANA and SAP Business Suite you need ST-A/PI version > 01U_731.

Please follow the Enabling SAP Cloud ALM APIs guide in SAP Help  to retrieve your API keys (Clientid and Secret) and Host Name which you will need during the configuration.

Setup

Housekeeping

As a Process Monitoring Administrator, you can now manage the retention time of single business documents and aggregated data as follows:

  • Retention Time (days) for Single Executions: Defines the time period for which data is retained for single executions (detailed business documents) for throughput KPIs.

    Enter a value between 1 and 30 that is up to half as high as the retention time of aggregated data.
  • Retention Time (days) for Aggregated Executions: Defines the time period for which data is retained in the aggregated data history. Once the retention time for aggregated executions has passed, the data is deleted.

    Enter a value between 2 and 365 that is at least twice as high as the retention time of raw data.

The specified retention times are valid for all monitored systems and services.


Be aware that SAP provides you in fair usage concept 8 GB HANA memory per month. If you extend the given memory you might need to subscribe additional memory blocks with our BTP service SAP Cloud ALM memory extension.

Customer Support

In case you encounter problems using or setting up Business Process Monitoring in SAP Cloud ALM, please report an incident using the following component:

  • SV-CLM-OP-BPM – Business Process Monitoring

Please select your SAP Cloud ALM tenant when reporting the incident.

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Business Process Monitoring - Videos

Business Process Monitoring - Videos

How to Set Up Business Process Monitoring

Set Up Monitoring for SAP S/4 HANA, SAP Business Suite or SAP Employee Central Payroll

Set Up Business Process Monitoring for SAP S/4HANA Cloud

  • Prerequisites for this video:
    • Download the SAP Cloud ALM service key
    • You need a user with the role 

      SAP_BR_ADMINISTRATOR in your SAP S/4HANA Cloud tenant

Set Up Business Process Monitoring for SAP SuccessFactors

  • Prerequisites for this video:
    • Create an SFAPI user in SAP SuccessFactors as described here
    • You need a user with the role "Business Process Monitoring Administrator" in SAP Cloud ALM

How to Configure Business Process Monitoring

Configure Alerting in Business Process Monitoring

  • Prerequisites for this video:
    • You need a user with the role "Business Process Monitoring Administrator" in your SAP Cloud ALM tenant 

How to Use Business Process Monitoring

Use Business Process Monitoring for SAP SuccessFactors

  • Prerequisites for this video:
    • You need a user with the role "Business Process Monitoring Consumer" in your SAP Cloud ALM tenant

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