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In the below table you can find all Key Performance Indicators (KPIs) which are offered by Business Process Monitoring in SAP Cloud ALM for Operations out of the box.
The following End-to-End Processes:
in the following SAP solutions are supported:
| Process | Key Performance Indicator (KPI) | SAP Solution |
|---|---|---|
| Lead to Cash | Sales Document Item Creation to Invoice Creation | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Sales Documents Created | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Sales Document Items Created | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Sales Documents with Delivery Block | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Sales Documents with Credit Block | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Sales Documents Open and Overdue to Delivery | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Open Sales Documents | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Incomplete Sales Documents | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Missing Fields in Incomplete Sales Document Items | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Rejected Sales Document Items | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Sales Documents with Billing Block | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Sales Document Items Overdue for Billing | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Cancelling Sales Invoices | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Distinct Errors During Billing Due Runs | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Outbound Deliveries Overdue for Goods Issue | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Outbound Delivery Items Overdue for Goods Issue Posting | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Outbound Deliveries Created | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Deliveries Overdue for Billing | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Delivery Items Overdue for Billing | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Deliveries Overdue for Picking | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Throughput of Outbound Goods Movements | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Distinct Errors During Delivery Due Processing (Sales) | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Overdue Sales Schedule Line Items | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Sales Invoices Not Posted to Accounting | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Overdue Open Items in Accounts Receivable (Customer Items) | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Sales Invoice Line Items Created | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Sales Invoices Posted | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Financial Postings | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Financial Line Items Posted | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Exceptions During Payment Runs | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Payment Runs per Company Code | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Open Items in General Ledger Accounts (FI-GL) | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Customer Projects with Overdue "To Bill" Revenue | SAP S/4HANA Public Cloud Edition |
| Lead to Cash | Customer Projects with "To Write Off" Amount | SAP S/4HANA Public Cloud Edition |
| Lead to Cash | Customer Projects with "To Postpone" Amount | SAP S/4HANA Public Cloud Edition |
| Source to Pay | Purchase Order Items Created | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Source to Pay | Open and Overdue Purchase Requisition Items | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Source to Pay | Purchase Requisition Items Created | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Source to Pay | Purchase Orders Created | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Source to Pay | Open and Overdue Purchase Order Items | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Source to Pay | Blocked Purchase Order Items | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Source to Pay | Purchase Order Items Created After Invoice | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Source to Pay | Throughput of Inbound Goods Movements | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Source to Pay | Inbound Deliveries Created | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Source to Pay | Inbound Deliveries Overdue for Goods Receipt | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Source to Pay | Inbound Delivery Items Overdue for Goods Receipt Posting | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Source to Pay | Supplier Invoice Items Blocked for Payment | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Source to Pay | Supplier Invoices Created | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Source to Pay | Overdue Open Vendor Items in Accounts Payable | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Production Orders Overdue for Final Confirmation | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Production Orders Overdue for Delivery Completion | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Production Orders Overdue for (Technical) Closure | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Overdue Production Orders Assigned to a Sales Document | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Process Orders Overdue for Release | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Process Orders Overdue for Final Confirmation | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Process Orders Overdue for Delivery Completion | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Process Orders Overdue for (Technical) Closure | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Overdue Process Orders Assigned to Sales | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Production Orders Overdue for Release | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Planned Orders with Opening Date in the Past | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Failed Goods Movements During Production Order Confirmation | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Failed Goods Movements During Process Order Confirmation | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Process Orders Created | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Production Orders Created | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Plant Maintenance Orders or Customer Service Orders Created | SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
Recruit to Retire | Job Requisitions Created | SAP SuccessFactors |
Recruit to Retire | Job Requisitions with Applications | SAP SuccessFactors |
Recruit to Retire | Job Requisitions Without Applications | SAP SuccessFactors |
Recruit to Retire | Job Requisitions Closed | SAP SuccessFactors |
Recruit to Retire | Job Requisition to Hiring (Time to Hire) | SAP SuccessFactors |
Recruit to Retire | Candidates Created | SAP SuccessFactors |
Recruit to Retire | Job Applications Modified | SAP SuccessFactors |
Recruit to Retire | Job Applications in Status "Applied" | SAP SuccessFactors |
Recruit to Retire | Job Applications in Status "Not Applied" | SAP SuccessFactors |
Recruit to Retire | Job Offers Created | SAP SuccessFactors |
Recruit to Retire | Job Offers Pending | SAP SuccessFactors |
Recruit to Retire | Job Letters Created | SAP SuccessFactors |
Recruit to Retire | Job Letters Pending | SAP SuccessFactors |
Recruit to Retire | Send Date of Offer Letter to Candidate Response | SAP SuccessFactors |
Recruit to Retire | Contracts Created | SAP SuccessFactors |
Recruit to Retire | Contracts Created to Employee Start Date | SAP SuccessFactors |
On this page you can find details on prerequisites, setup, housekeeping, and customer support details for Business Process Monitoring in SAP Cloud Application Lifecycle Management for operations.
Before you can monitor your processes with Business Process Monitoring in SAP Cloud Application Lifecycle Management, you have to connect your subscribed SAP cloud services to your SAP Cloud ALM instance.
For SAP S/4HANA and SAP Business Suite you need ST-A/PI version > 01U_731.
Please follow the Enabling SAP Cloud ALM APIs guide in SAP Help to retrieve your API keys (Clientid and Secret) and Host Name which you will need during the configuration.
To setup Business Process Monitoring please follow the monitoring setup guide:
As a Process Monitoring Administrator, you can now manage the retention time of single business documents and aggregated data as follows:
The specified retention times are valid for all monitored systems and services.
Be aware that SAP provides you in fair usage concept 8 GB HANA memory per month. If you extend the given memory you might need to subscribe additional memory blocks with our BTP service SAP Cloud ALM memory extension.
In case you encounter problems using or setting up Business Process Monitoring in SAP Cloud ALM, please report an incident using the following component:
Please select your SAP Cloud ALM tenant when reporting the incident.
SAP_BR_ADMINISTRATOR in your SAP S/4HANA Cloud tenant
The purpose of Integration & Exception Monitoring is to provide transparency for the data exchange processes. It supports the monitoring for peer-to-peer interfaces as well as interfaces using orchestration platforms and provides a unified user experience for all interface types using a common look-and-feel and handling pattern.
Integration & Exception Monitoring closes the gap between IT and Business. The correlation of integration artifacts provides end-to-end visibility in interface calls and message flows cross all involved cloud services and systems.
Users of Integration & Exception Monitoring can analyze the actual processing of interface calls and message flows including possible technical or business-driven root causes.
Integration & Exception Monitoring provides the following functionalities:
For setup details please follow the links provided on page Integration & Exception Monitoring - Setup & Configuration.
The following monitoring content is available for SAP Integration Suite (Cloud Integration):
| Category | Type | Description |
|---|---|---|
| SAP Integration Suite Messages | Messages | Monitors status and performance of single messages send in SAP Integration Suite (Cloud Integration) |
| Integration Artifact Deployments | Exceptions | Monitors for exceptions in IFlows that render them not operational, like e.g. mapping errors |
Before starting the setup in SAP Integration Suite (Cloud Integration), you have to gather information on your company's SAP Cloud Integration tenant.
Depending on your findings, the setup will have to be performed differently.
The following video demonstrates how to find the necessary setup information for SAP Integration Suite (Cloud Integration).
A detailed description of all setup steps is provided in the sections below the video.
Identify whether your SAP Integration Suite (Cloud Integration) tenant runs on Neo or on Cloud Foundry. To do so please check the URL of your tenant:
Check if your tenant uses the SAP ID service or a custom Identity Provider (IdP).
Please choose the portal page for the connection of SAP Integration Suite (Cloud Integration) to SAP Cloud ALM depending on the operations platform your tenant runs on.
To learn how to configure the monitoring, follow the documentation on the page Integration & Exception Monitoring - Setup & Configuration.
Below you find category-specific information for the monitoring categories available for SAP Integration Suite (Cloud Integration).
Please note:
Available Filters
| Filters for Data Collection | Filters for Events |
|---|---|
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Available Filters
| Filters for Data Collection | Filters for Events |
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Coming soon.
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This portal page describes the monitoring setup for SAP Sales Cloud and SAP Services Cloud tenants.
For these tenants we can monitor messages which are sent in the context of the functionality formerly known as SAP Cloud for Customer.
The following monitoring content is available for SAP Sales & Service Cloud:
| Category | Type | Description |
|---|---|---|
| SAP C4C Messages | Messages | Monitors messages sent from and to SAP Sales & Services Cloud |
To perform the necessary setup steps in the SAP Sales & Services Cloud, please refer to:
To learn how to configure the monitoring, follow the documentation on the page Integration & Exception Monitoring - Setup & Configuration.
Below you find category-specific information for the monitoring categories available for SAP Sales & Service Cloud.
Please note:
Available Filters
| Filters for Data Collection | Filters for Events |
|---|---|
| Which filter values make sense for SAP Sales & Service Cloud messages depends on the message direction. INCOMING Messages
OUTGOING Messages
|
