Signup or Login to proceed

Please Signup or Login to continue and unlock all the features of AiDOOS.

login with

Join AiDOOS: Empower Your Micro-Company Today!

Landing Image
  • Form micro-companies around niche technologies
  • Pick and deliver work with complete autonomy
  • cale up your team to take on bigger projects
Remote Technical Support
Budget: $0.00

Technologies: Crm Management, Customer Service, Data Migration, It Networking, Network Troubleshooting, Pc Configuration, Remote Support, Software Installation, Technical Support, Windows Operating Systems

Duration: 12

We are excited to announce that currently we are looking for a 100% remote (work from home—WFH) contract Technical Support Representative – Optos to join our team. In this position, you will provide telephone support of the Optos retinal scanning medical device, various Windows Operation Systems, e-mail, dialup access, and network support for customers and field employees. The Technical Support Representative – Optos will also support PC configuration and internal IT inquiries. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

Job Responsibilities:

  • Manage and respond to customer inquiries concerning operation and configuration of the Optos Panoramic200™.
  • Trouble-shoot network problems including connectivity, wireless LAN access, VPN/broadband, and non-reporting issues.
  • Log interactions into the CRM system.
  • Evaluate and escalate calls to field teams for critical issues and hardware issues.
  • Remotely install/troubleshoot software and upgrades, data base repair, and remove of software viruses.
  • Research technical and software issues to identify trends for early detection and repair.
  • Perform data migration on customer computers.
  • Ability to work 40 hours per week (available shift is 11am EST – 8pm EST), including one Saturday shift (8am EST – 5pm EST) every four weeks.

Minimum Education & Experience:

  • High School diploma or equivalent
  • 1+ year of Technical Support experience required
  • Previous experience working in a customer care environment
  • Extensive knowledge and practical experience of Windows operating systems including Windows 98/NT/2000/XP/Vista/7, MS Office applications, and internet browsers
  • PC hardware and configuration skills
  • Intermediate IT networking knowledge
  • High-speed home internet connection required.