OTO.AI

OTO: Voice Analytics That Uncovers What Traditional Metrics Miss

OTO unlocks deep insights from every customer call — in under 24 hours. With real-time intonation analysis, agent engagement scoring, and 360° call visibility, OTO goes far beyond traditional call monitoring and NPS tracking.

Key Benefits:

• Analyze 100% of Customer Calls – Fast
  Get complete visibility into every customer interaction — not just a sample. OTO processes and surfaces insights from all your call data within 20 hours.

• In-Call Emotion & Intonation Analytics
  Understand how customers feel — not just what they say. OTO's tone and engagement metrics enrich your NPS and CX dashboards with powerful emotional signals.

• Boost Quality Assurance Efficiency
  Instantly flag outliers, identify top and bottom-performing calls, and prioritize them for review — helping QA teams work smarter, not harder.

• Optimize Workforce Management (WFM)
  Use agent engagement scores to inform staffing, training, and coaching plans — ensuring your team performs at their best.

• Language-Independent Technology
  Built to handle conversations in any language, OTO outputs actionable parameters across cultures and geographies — ideal for global operations.

• API-First & Scalable by Design
  Easily plug OTO into your existing stack. Our robust API lets you integrate conversation intelligence at scale — no heavy infrastructure required.

• Powered by DeepTone™ Engine
  Our lightweight proprietary engine works across a wide range of audio formats and devices, offering fast, flexible deployment with minimal overhead.

Turn Voice into Insight. Fast.

Voice is your richest customer data source — and OTO makes it actionable.
Start analyzing your conversations with intelligent voice analytics that scale.

Try OTO free today and discover what your calls have been telling you all along.

Schedule a Meeting to Avail the Services of OTO.AI