Tech Support

Screendone

AI-powered real-time screen guidance that eliminates tech support delays.

5.0/5 Rating

About Screendone

Screendone is an AI-powered real-time computer assistance tool that provides immediate support by viewing the user's screen and delivering step-by-step verbal guidance. It eliminates the need for scheduled appointments or technical knowledge, offering 24/7 multilingual support for global teams. When deployed through AiDOOS, Screendone transforms from a standalone tool into a governed component of enterprise workflows. AiDOOS manages its integration with existing ticketing systems and knowledge bases, optimizes its performance through centralized analytics, and scales its usage across distributed teams with consistent governance policies. The platform ensures secure, auditable access to screen-sharing capabilities while providing execution oversight that maintains productivity standards and tracks resolution metrics across all support interactions.

Challenges It Solves

Lengthy wait times for technical support appointments
Language barriers and time-zone limitations in global support

Proven Results

85%

Faster first-response time for IT issues

70%

Reduced dependency on specialized technical staff

Key Features

Core capabilities at a glance

Real-Time Screen Analysis

AI that sees and understands your screen

Immediate issue identification without manual description

Multilingual Verbal Guidance

Step-by-step instructions in native language

Eliminates language barriers for global teams

24/7 On-Demand Support

Always available assistance

Resolves issues across all time zones without scheduling

Ready to implement Screendone for your organization?

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Real-World Use Cases

See how organizations drive results

Remote Employee IT Support

Provides immediate guidance to distributed employees experiencing computer issues without requiring IT desk visits.

Reduces average resolution time by over half

Multilingual Customer Support Enhancement

Enables support agents to receive real-time guidance in their native language while assisting customers.

Increases first-call resolution rates significantly

Integrations

Seamlessly connect with your tech ecosystem

AiDOOS Virtual Delivery Center

Explore

Centralized governance, performance tracking, and secure deployment management

Enterprise Ticketing Systems

Explore

Automated ticket creation and resolution tracking through AiDOOS integration layer

Implementation with AiDOOS

Outcome-based delivery with expert support

Outcome-Based

Pay for results, not hours

Milestone-Driven

Clear deliverables at each phase

Expert Network

Access to certified specialists

Implementation Timeline

Discover

Requirements & assessment

Integrate

Setup & data migration

Validate

Testing & security audit

Rollout

Deployment & training

Optimize

Performance tuning

See how it works for your team

Schedule a Meeting

Alternatives & Comparisons

Find the right fit for your needs

Capability	Screendone	Shimoku	Dassault Systèmes D…	Atmosphere TV
Customization	Fair	Good	Excellent	Good
Ease of Use	Excellent	Good	Good	Excellent
Enterprise Features	Good	Excellent	Excellent	Good
Pricing	Excellent	Fair	Fair	Excellent
Integration Ecosystem	Fair	Excellent	Excellent	Good
Mobile Experience	Poor	Good	Good	Fair
AI & Analytics	Good	Excellent	Good	Good
Quick Setup	Excellent	Good	Fair	Excellent

Frequently Asked Questions

How does Screendone handle sensitive screen content?

Screendone operates with user-controlled permissions for screen access, and when deployed via AiDOOS, all sessions are governed by enterprise security policies with full audit trails.

Can Screendone integrate with our existing IT support workflow?

Yes, through AiDOOS integration capabilities, Screendone can connect to ticketing systems, knowledge bases, and monitoring tools for seamless workflow automation.