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CRM

Thryv

{'g2_rating': '4.6/5', 'note': 'Based on customer reviews for all-in-one business management category'} Rating
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About Thryv

Key Features

Core capabilities at a glance

Integrated Customer Management

Appointment Scheduling and Resource Management

Invoicing and Payment Processing

Marketing Automation and Campaigns

Reputation and Review Management

Business Analytics and Reporting

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Real-World Use Cases

See how organizations drive results

Home Services Company Optimization
A plumbing or HVAC company uses Thryv to coordinate field technicians, manage customer appointments, send automatic reminders, process payments on-site, and track customer history for repeat service opportunities. The integrated platform eliminates separate communication channels and ensures no jobs are missed.
45%
Medical and Wellness Practice Management
Healthcare providers leverage Thryv's appointment scheduling with automated patient reminders, secure patient data management, insurance billing integration, and patient communication tools. This reduces administrative burden on staff and improves patient compliance and satisfaction.
38%
Automotive Service Center Operations
Auto repair shops use Thryv to manage service appointments, send automated vehicle maintenance reminders to customers, create and send detailed invoices with service photos, and capture customer reviews. This drives repeat business and builds customer trust.
42%
Professional Services Growth
Accounting firms, legal practices, and consulting businesses use Thryv to manage client relationships, schedule consultations, send professional invoices, automate client follow-ups, and build their online reputation. This enables small firms to operate with enterprise-level efficiency.
32%

Integrations

Seamlessly connect with your tech ecosystem

A

AiDOOS

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Integration enables outcome-driven service delivery, virtual operations, and scalable business processes

S

Stripe

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Seamless payment processing and collection directly within invoices and customer portals

G

Google Calendar

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Two-way synchronization of appointments and scheduling to popular calendar tools

M

Mailchimp

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Email marketing automation and campaign management with customer segmentation

Z

Zapier

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Connect Thryv to thousands of third-party applications through workflow automation

Q

QuickBooks Online

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Accounting software integration for automatic invoice and financial data synchronization

T

Twilio

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SMS messaging and communication capabilities for customer notifications and reminders

G

Google My Business

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Integration with Google Business Profile for reputation management and local SEO

Implementation with AiDOOS

Outcome-based delivery with expert support

Outcome-Based

Pay for results, not hours

Milestone-Driven

Clear deliverables at each phase

Expert Network

Access to certified specialists

Implementation Timeline

1
Discover
Requirements & assessment
2
Integrate
Setup & data migration
3
Validate
Testing & security audit
4
Rollout
Deployment & training
5
Optimize
Performance tuning

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Alternatives & Comparisons

Find the right fit for your needs

Capability Thryv HubSpot CRM Veeva CRM Salesforce Health C…
Customization Excellent Excellent
Ease of Use Good Good
Enterprise Features Excellent Excellent
Pricing Fair Fair
Integration Ecosystem Excellent Excellent
Mobile Experience Good Good
AI & Analytics Good Excellent
Quick Setup Good Fair

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Frequently Asked Questions

Is Thryv suitable for businesses outside of service industries?
While Thryv was originally designed for service businesses, its core features like CRM, invoicing, appointment scheduling, and marketing automation make it valuable for consultants, coaches, fitness centers, and other appointment-based businesses. However, it may lack specific features for retail or e-commerce operations.
How long does it take to set up Thryv for my business?
Basic setup typically takes 1-2 days, with most businesses getting their core workflows running within a week. Thryv provides onboarding support, video tutorials, and dedicated setup assistance to accelerate the process. Full customization may take longer depending on your specific requirements.
Can Thryv integrate with my existing software?
Thryv integrates with 150+ popular business applications including QuickBooks, Google Workspace, Stripe, Mailchimp, and Zapier. If your specific software isn't natively integrated, you can often connect it through Zapier or via Thryv's REST API.
What level of customer support does Thryv provide?
Thryv offers email support on all plans, phone support on professional and enterprise plans, and a comprehensive knowledge base with video tutorials. Premium plans include dedicated account managers and priority support.
How does Thryv's AiDOOS integration benefit my business?
The AiDOOS integration enables outcome-driven service delivery, allowing your business to scale operations virtually and access specialized expertise on-demand. This is particularly useful for managing increased customer demand or specialized projects without hiring permanent staff.
Is my customer data secure in Thryv?
Yes, Thryv maintains SOC 2 Type II and ISO 27001 certifications, uses AES-256 encryption for data at rest and TLS 1.2+ for data in transit, and performs regular security audits. For healthcare practices, HIPAA compliance is fully supported.