Bilingual Customer Service Role

New

Skills

Compliance Customer Service Documentation Problem Solving Team Collaboration Time Management

Join our dynamic remote team as a Customer Service Representative, supporting a global network in ensuring efficient freight movement for clients across Mexico and the United States. As part of 1840 & Company, a leader in outsourcing and staffing solutions, you will play a crucial role in coordinating logistics operations while delivering exceptional customer support in both Spanish and English. This is an exciting opportunity to work with diverse industries, including healthcare, finance, IT, and more.

Job Overview
  • Remote position based in Mexico, supporting international clients and carriers.
  • Primarily focused on coordinating freight movement and addressing client needs.
  • Communicate 60% in Spanish and 40% in English to serve a bilingual customer base.
  • Multiple shift options available, including evenings, nights, and weekends.
  • Be part of a company with a global footprint and cutting-edge workforce solutions.
Key Responsibilities
  • Coordinate freight logistics and ensure timely movement according to customer requirements.
  • Provide bilingual customer support via phone, chat, or email.
  • Maintain accurate records and documentation of freight activities.
  • Collaborate with carriers and internal teams to resolve issues efficiently.
  • Ensure compliance with company processes and industry standards.
Required Skills & Qualifications
  • 3 to 4 years of experience in customer service or logistics roles.
  • Fluency in both Spanish and English (verbal and written).
  • Strong communication and problem-solving skills.
  • Ability to work remotely and manage night or weekend shifts.
  • Familiarity with remote work tools, logistics platforms, or call center software is a plus.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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