Cloud Network Support Engineer

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AWS Cloud Customer Experience Devops Engineer Google Cloud Platform

Join SADA, An Insight Company, as a Cloud Network Support Engineer and play a pivotal role in delivering expert-level technical support for Google Cloud Platform (GCP) networking services. You will collaborate with skilled engineers, resolve complex customer issues, and ensure seamless networking solutions for global clients. This customer-facing position offers opportunities to work closely with cross-functional teams, contribute to process improvements, and develop your expertise in cutting-edge cloud networking technologies.

Job Overview
  • Provide technical assistance for GCP networking products, including Cloud Load Balancing, Cloud CDN, Cloud VPN, and related services.
  • Act as a key escalation point for network-related support issues.
  • Partner with internal teams and customers to deliver high-quality solutions and exceptional support experiences.
  • Participate in on-call rotations and contribute to knowledge sharing within the team.
  • Drive improvements in incident management and customer support processes.
Key Responsibilities
  • Triage, troubleshoot, and resolve incidents related to GCP networking services.
  • Escalate complex issues to Google Support as necessary.
  • Assist in developing and updating technical knowledge articles and best practices.
  • Train team members on advanced network topics.
  • Analyze trends and propose long-term solutions to recurring network challenges.
Requirements & Qualifications
  • Google Certified Associate Cloud Engineer or ability to obtain within 45 days of employment.
  • Google Professional Cloud Network Engineer certification within 120 days.
  • 3+ years of hands-on experience in cloud networking, with mastery of GCP networking services.
  • Strong knowledge of core networking protocols (TCP/IP, BGP, DNS, routing).
  • Proficiency in IAM, Cloud Identity, and access control models.
  • Experience with Linux troubleshooting tools and packet capture software (tcpdump, Wireshark).
  • Excellent communication, analytical, and problem-solving skills.
  • Experience with Infrastructure as Code (Terraform, Ansible) and scripting languages is a plus.
  • Familiarity with hybrid cloud environments and other cloud platforms (AWS, Azure) beneficial.
  • Relevant certifications (CCNA, CompTIA Network+) are advantageous.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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