Complaint Governance Specialist

New

Skills

Analytics Compliance Documentation Fintech Sql
Job Overview

As a Complaint Governance Specialist, you will be responsible for reviewing executive/regulatory/partner-bank complaints to ensure accuracy, tone, and compliance. Your role will involve classifying complaints correctly, maintaining documentation standards, identifying root causes per regulations, and conducting quality reviews and audits.

Responsibilities
  • Review executive/regulatory/partner-bank complaints for accuracy, tone, and compliance.
  • Ensure correct classification, documentation standards, and root-cause per Reg E/Z/UDAAP.
  • Run quality reviews and audits to verify SLA adherence and program consistency.
  • Lead investigations into critical escalations with cross-functional coordination.
  • Write clear summaries of findings and recommendations for stakeholders.
Requirements & Qualifications
  • 3–5 years in complaint management, compliance, risk ops, or fintech.
  • Working knowledge of Reg E, Reg Z, and UDAAP.
  • Experience investigating or reviewing executive/regulatory/partner-bank complaints.
  • Strong SQL skills; identify trends and quantify risk.
  • Excellent written and verbal communication.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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