Complaints Analyst

Investigate, troubleshoot, and respond to customer complaints; document issues. Manage Tier 2 issues and escalations; resolve complex cases with minimal guidance. Communicate effectively with internal and external stakeholders. Own process improvements; raise standards for support analysts. Lead cross-channel investigations; act as SME for workflows. Represent customer voice; relay feedback to internal teams. Motivated by helping customers; deliver seamless support for global users. Must work defined shift as required by the business. Background in compliance, regulatory, fraud, disputes, legal, or litigation. Minimum 3 years of relevant experience in financial services, crypto, investigations, legal or tech. Embraces AI for productivity and innovation; uses AI judiciously. Experience with voice, email, and chat support channels. Remote-first culture; not remote-only; in-person participation and offsites. Equal opportunity employer; accommodations available on request. Salary transparency with base salary ranges disclosed.