Creator Success Specialist

Job Overview

As a Creator Success Specialist, you will be responsible for providing strategic guidance to creators on campaign craft and launches. You will track creator interactions using Kickstarter’s CRM and SLAs, educate and empower creators with best practices, and support community development programs. This role also involves recruiting beta participants, advocating for creator needs, and driving awareness for new product features.

Responsibilities

• Provide strategic guidance to creators on campaign craft and launches
• Track creator interactions using Kickstarter’s CRM and SLAs
• Educate and empower creators with best practices and platform resources
• Support community development programs like open calls and partnerships
• Recruit beta participants and drive awareness for new product features

Requirements & Qualifications

• At least 2 years in a customer-facing role within the creative industries Kickstarter serves
• Strong collaboration skills and ability to translate data into results
• Exceptional communication, guidance, and problem-solving for creators
• Ability to assess campaign quality and clarity of presentation