Customer Service Advisor - Energy (Leicester)

Make energy easy by helping customers with bills, meters, and tariffs Resolve billing queries, meter issues, or energy questions quickly Provide end-to-end service; handle queries from start to finish Think on your feet with real conversations, no scripts Treat customers with warmth and care, going the extra mile Help customers move to greener energy options and make a real impact Passion for delivering great customer service Strong communication, listening and problem-solving skills Ability to work in a fast-paced environment and learn quickly Empathy and patience with customers, including those in vulnerable situations Team player who supports colleagues and shares knowledge EV salary sacrifice – drive electric and save Cycle-to-work scheme Share options – own a piece of the pie Fully stocked kitchens and snacks Weekly family dinners