Customer Service Representative, Member Care (Part-Time)

Handle inbound calls and chat boxes from our members in regard to Sidecar Health’s products and services Provide excellent customer service in a timely and positive manner Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience Handle issues and complaints where appropriate Maintain policies and standard operation procedures Adaptable and resilient - you thrive in a fast-moving, ever-changing startup environment People-first communicator - you listen with empathy, connect easily, and meet members where they are Clear and confident in both written and spoken communication, with the ability to answer questions in the moment Detail-oriented problem solver - you spot the small things and think creatively to help members navigate their plans Education: High school diploma or equivalent required; bachelor’s degree preferred Bilingual in English and Spanish (preferred) in healthcare or insurance (preferred) Available for one of these two shifts options (Central Standard Time): Monday–Friday: 7:00 AM - 11:00 AM or Monday–Friday: 3:00 PM - 7:00 PM Pay range: $17 - $19p/h Medical