All Jobs
New
Job Overview In this role, you will be responsible for leading the configuration and administration of Gainsight. Your primary goal will be to establish effective, productive, and easily measurable business processes with an enhanced user experience. You will serve as the subject matter expert for our Customer Success and Implementation Managers (post-sales team) and will work in close partnership with the CS Strategy Operations team members. Additionally, you will collaborate cross-functionally such as a data engineering/ integration team to identify and gather data requirements to input into Gainsight to increase customer success productivity. The ideal candidate should be a problem solver with project management skills, possess strong hands-on knowledge in configuring Gainsight to solve complex business problems, and enhance the productivity of the CS team. This role will require working across India, EMEA and US timezones. The ideal candidate should be comfortable with some overlap between India and US working hours. Responsibilities Design and implement business processes and rules in collaboration with CS and implementation leaders. Proactively and continuously improve existing automations, processes, and user adoption of new and existing Gainsight features. Serve as a subject matter expert to answer questions, troubleshoot issues, provide data, and resolve problems. Utilize the analytics capabilities of various tools in the ecosystem to gather, analyze, and present actionable insights on end-user engagement, trends, and patterns. Assist sales/CS teams in understanding factors contributing to customer health, sources of risk/churn, and identifying positive trends. Develop reports and dashboards within Gainsight, Salesforce and other CS tools. Manage the rollout process and strategically plan sprint cycles. Oversee day-to-day activities such as user administration, security, and permissions. Build strong relationships with internal stakeholders to foster collaboration and achieve adoption goals. Project manage and drive cross-functional alignment and change management in partnership with post-sales leadership. Maintain comprehensive documentation of Gainsight configurations, rules, workflows, and business processes to ensure long-term scalability. Stay updated on industry trends, best practices, and emerging tools and technologies related to customer experience. Basic Qualifications Over 4 years of hands-on development experience with Gainsight and other CS operations tools Gainsight CS Admin Certification (Level 2 or Level 3 preferred) Proven project management experience with a history of leading and delivering complex initiatives independently Experience with various CRM tools and databases (Salesforce, Gong, Databricks) that are typically integrated with Gainsight Ability to read SQL queries and skilled in extracting and analyzing data from Gainsight, Databricks, Looker (or similar systems) to identify customer trends, risk indicators, and utilization patterns Strong organizational skills and ability to manage multiple projects simultaneously Experience communicating effectively with stakeholders at all levels, including executives Demonstrated strong strategic thinking and problem-solving skills. Preferred Qualifications Bachelor’s degree in business and data analytics, or equivalent experience Admin experience or certification with other CRM systems (like salesforce) Experience with other CS/ Post Sales tools such as Matik, Rocketlane and so on.. Be comfortable with big data sets and writing SQL queries Experience working in Agile methodologies, roadmap planning and using tools such as Jira/ ServiceNow Demonstrated history of creating rapport with team members and senior leadership If this opportunity interests you, you might like these courses on Coursera: Business Metrics for Data-Driven Companies Influencing: Storytelling, Change Management and Governance Specialization Reports, Dashboards, and Customer Success in Salesforce Strategic Planning and Execution #LI-SG1
Posted 12 days ago
Develop and maintain backend C# services and APIs
Collaborate remotely with a distributed team
Posted 12 days ago
Contribute to back-end services used by company products
Collaborate with a global team
Posted 12 days ago
Hiring a remote Senior Product Manager
Driving SMS product strategy and execution
Posted 12 days ago
Remote full-time iOS engineering role
Develop customer-focused mobile applications
Posted 12 days ago
NET, Enhancing and optimizing websites and microservices, Writing new sites and services, Variety of exciting and challenging projects, Working with C#
None
Posted 12 days ago
- Conduct thorough testing of Anagram's insurance billing software - Identify and report software
bugs and defects - Collaborate with the development team to ensure quality standards are met -
Posted 12 days ago
Hire a remote Senior Product Manager
Enhance core user experience foundations
Posted 12 days ago
Develop modern user interfaces and tools for client engagement.
Collaborate with cross-functional teams to enhance developer efficiency.
Posted 12 days ago
Recruit for a remote senior product manager role
Lead AI-driven media product development
Posted 12 days ago
Develop innovative frontend solutions to drive growth
Collaborate with the Growth team to achieve company objectives
Posted 12 days ago
Develop and maintain publishing platforms
Enhance tooling for interactive journalism
Posted 12 days ago
Hiring a remote Software Engineer for Atlassian
Graduates from 2026 with a background in Computer Science
Posted 12 days ago
Drive AI quality in collaboration products
Lead remote cross-functional teams
Posted 12 days ago
Hire a remote Product Manager
Enable global, location-independent work
Posted 12 days ago
Deepen product-market fit for Blaze Ads
Drive customer acquisition and growth
Posted 12 days ago
Provide technical leadership and hands-on development
Collaborate with stakeholders to meet business goals
Posted 12 days ago
Lead software development team in technical design and project execution
Collaborate with stakeholders to meet evolving customer needs
Posted 12 days ago
Hire a remote engineering manager
Lead and mentor engineering teams
Posted 12 days ago
Drive product strategy for key capabilities in Corporate Social Responsibility space
Collaborate with cross-functional teams to define user requirements
Posted 12 days ago
Collaborate with training team in LMS tasks
Execute LMS strategies and maintain data infrastructure
Posted 12 days ago
Recruit a skilled Principal Software Engineer proficient in Java Full Stack development.
Offer a flexible remote or hybrid work culture at Blackbaud.
Posted 12 days ago
Lead and manage engineering teams in an agile environment
Recruit, coach, and manage high-performing teams
Posted 12 days ago
Lead backend development for AI-powered data solutions
Architect scalable systems and APIs for enterprise clients
Posted 12 days ago
Manage and optimize LMS content and structure
Ensure data accuracy and system quality
Posted 12 days ago
Lead strategic product initiatives for data and AI platforms
Drive organizational adoption of data mesh framework
Posted 12 days ago
Lead and cultivate software engineering teams
Drive strategic projects and process improvements
Posted 12 days ago
Lead quality assurance efforts for software project.
Design and execute test plans for software quality.
Posted 12 days ago
Hire a senior frontend engineer
Drive user growth for Atlassian tools
Posted 12 days ago
Enhance customer support processes through software solutions.
Collaborate with cross-functional teams to address technical issues.
Posted 12 days ago
Contribute to the development of Juju, an open-source Go project for distributed systems.
Collaborate with a global team on design, delivery, and support of software features.
Posted 12 days ago
Lead a high-performance devops team in a remote setting
Ensure quality managed services for global customer deployments
Posted 12 days ago
Lead a high-performance team in devops and gitops engineering
Manage operations and software development for large-scale IS
Posted 12 days ago
Develop complex distributed software systems using Go
Collaborate with a distributed team on cloud automation
Posted 12 days ago
Lead and manage engineering team
Optimise Ubuntu for latest hardware
Posted 12 days ago
Onboarding new customers and introducing products
Managing customer portfolios and identifying growth opportunities
Posted 12 days ago
Deliver enterprise IT projects successfully
Engage and manage global stakeholders
Posted 12 days ago
Lead and optimize a global engineering team
Manage and improve managed cloud service operations
Posted 12 days ago
Lead engineering teams to deliver automotive solutions
Ensure compliance with industry safety and cybersecurity standards
Posted 12 days ago
Lead and manage distributed engineering teams
Drive technical excellence and code quality
Posted 12 days ago
Lead and develop a security engineering team
Drive vulnerability remediation and security innovation
Posted 12 days ago
Lead and develop a team of engineers
Coach and mentor team members
Posted 12 days ago
Optimize Ubuntu for new hardware platforms
Lead and develop engineering teams
Posted 12 days ago
Design and deliver scalable cloud automation features.
Collaborate with a globally distributed engineering team.
Posted 12 days ago
Lead and manage high-performance DevOps teams remotely
Drive infrastructure automation using GitOps and open source tools
Posted 12 days ago
Lead distributed engineering teams
Mentor and develop technical talent
Posted 12 days ago
Design and deliver scalable cloud automation features
Collaborate with remote, distributed engineering teams
Posted 12 days ago
Elevate Ubuntu quality through automation and data analysis.
Lead and mentor a distributed engineering team.
Posted 12 days ago
Automate IT operations and infrastructure
Enhance reliability and scalability of services
Posted 12 days ago
Lead and mentor high-performing DevOps teams
Advance infrastructure-as-code and GitOps practices
Posted 12 days ago
Recruit a senior product manager
Lead Duo Agent Platform strategy