Customer Success Manager

New

Skills

Client Relations Cross-Functional Collaboration Customer Success Management Onboarding Processes Post-Sale Lifecycle Management Problem Solving Project Management Sales Strategy Technical Support Value Realization

We are seeking a Global Public Sector Senior Customer Success Manager to lead customer and partner success initiatives. This role is crucial in ensuring seamless connections between customers, partners, delivery, sales, and engineering teams. The ideal candidate will drive post-implementation adoption and value realization, managing the entire post-sale lifecycle.

Key Responsibilities
  • Lead customer success and partner success workstreams.
  • Drive post-implementation adoption and value realization.
  • Manage onboarding, adoption, expansion, and renewal processes.
  • Identify issues early and coordinate rapid resolution.
  • Close expansion deals and communicate updates to delivery and product teams.
  • Collaborate across cross-functional teams and time zones.
Requirements & Qualifications
  • UK citizenship required; active UK DV clearance preferred (SC acceptable).
  • Understanding of UK/EU/NATO mission partner environments.
  • Bachelor's degree in IT, Cybersecurity, Computer Science, or Engineering; Master’s degree is a plus.
  • Willingness to travel up to 30%.
  • Proven experience in cross-functional collaboration.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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