Customer Success Onboarding Engineer

New

Skills

CI/CD Cloud Platforms Communication Skills Customer success Devops Engineer Git Onboarding Technical Support Troubleshooting

Join GitLab as a remote Customer Success Engineer, Onboarding. In this full-time role, you will empower new customers across Canada and the United States to effectively implement and utilize GitLab's comprehensive DevOps platform. Collaborate with diverse teams to ensure a seamless onboarding experience, drive customer success, and promote best practices in DevOps workflows.

Job Overview
  • Serve as the primary point of contact for onboarding new GitLab customers.
  • Guide clients through technical setup and adoption of the GitLab platform.
  • Deliver training and support to ensure successful customer engagement.
  • Work cross-functionally to address customer needs and challenges.
  • Promote GitLab's value across the entire DevOps lifecycle.
Key Responsibilities
  • Lead onboarding sessions and provide expert guidance to new users.
  • Assist with technical setup, configuration, and integration of GitLab solutions.
  • Identify and address customer issues, escalating as needed.
  • Gather feedback to improve onboarding processes and customer satisfaction.
  • Collaborate with internal teams to drive customer success initiatives.
Required Skills & Qualifications
  • Experience with DevOps tools and methodologies.
  • Strong understanding of Git and version control systems.
  • Excellent communication and customer service skills.
  • Technical troubleshooting and problem-solving abilities.
  • Ability to work independently and remotely across time zones.
  • Familiarity with cloud platforms and CI/CD pipelines.
  • Previous experience in customer success or technical onboarding roles.
  • Collaborative mindset and team-oriented approach.
  • Proactive attitude towards continuous learning and process improvement.
  • Bachelor's degree in a relevant field or equivalent experience.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

Share this job:

Similar Jobs

Contract Senior Software Engineer

New

Join YLD as a Contract Senior Software Engineer specializing in React/Node technologies

Work remotely across Europe in a fast-paced engineering environment

CI/CD Css Design Systems Design Tools

Team Leader at Finalsite

New

Lead technical projects with expertise and innovation.

Mentor and guide a team of engineers to excel in their roles.

CI/CD Cloud Gcp Kubernetes

Senior Agile Scrum Master

Posted 4 days ago

Oversee and manage delivery for agile development teams

Facilitate agile ceremonies and ceremonies within SAFe

Agile Agile Project Management CI/CD Devops

Senior Golang Software Engineer

Posted 4 days ago

Design and build applications using Golang

Support component design, development, and maintenance

Agile environment Automation CI/CD Cloud environments

Engineering Manager - Release Engineering

Posted 5 days ago

Lead a team focused on enhancing software delivery processes

Modernize CI/CD systems and testing platforms

Automation CI/CD Documentation Leadership

Senior Python Engineer - GenAI

Posted 6 days ago

Designing and building applications using Python

Supporting component design and maintenance

Automation CI/CD Cloud environments Databases

Technical Lead

Posted 6 days ago

Lead technology teams and deliver projects successfully

Translate client requirements into software applications

Agile Methodologies CI/CD Cloud Architecture Devops

Senior Front-End Engineer

Posted 9 days ago

Develop cross-platform SDKs for core iOS App

Build interactive UIs using JavaScript Frameworks and WebAssembly

AWS CI/CD Cloud Datadog

Senior Platform Engineer

Posted 12 days ago

Shape internal developer experience platform

Build and automate deployment pipelines

CI/CD Jenkins Kubernetes Linux

Senior Python Engineer - Neo4J

Posted 13 days ago

Design and build applications

Support component design and maintenance

Agile Automation CI/CD Cloud

Senior DevOps Engineer

Posted 14 days ago

Design, build, and operate CI/CD pipelines

Improve delivery velocity and system resilience

AWS Azure CI/CD Cloud infrastructure

AI Software Engineer - Copilot & Amazon Q

Posted 14 days ago

Seeking an AI-forward Software Engineer with expertise in GitHub Copilot and Amazon Q.

Designing and delivering structured hands-on developer sprints focused on AI technologies.

Agile practices AWS Azure CI/CD

Senior Backend Engineer (Ruby on Rails)

Posted 16 days ago

Help shape and scale the core of GitLab CI

Improve performance, reliability, and usability for users

Architecture Backend Services CI/CD Database Optimization

Senior JavaScript Engineer

Posted 21 days ago

Designing & building applications using JavaScript.

Supporting components design, development, and maintenance.

Agile Development Automation CI/CD Database Management

Backend Engineer - Python/Postgres

Posted 21 days ago

Hiring a Backend Software Engineer proficient in Python and PostgreSQL

Working on a remote basis with a mission-driven non-profit organization

Aws Services Bash Scripting CI/CD Django

Senior Full-Stack Engineer

Posted 22 days ago

Join a small, cross-functional team to work on product end-to-end

Utilize modern tech stack including TypeScript, Kotlin, React/Redux, and more

AWS CI/CD Datadog Engineer

Intermediate Backend Engineer (RoR) - Security

Posted 22 days ago

Design and develop next-generation security capabilities

Optimize backend services in Ruby on Rails with PostgreSQL

CI/CD Elasticsearch Engineer Postgresql

Site Reliability Engineer

Posted 22 days ago

Develop infrastructure as code practices within IS through automation and IaC improvements.

Automate software operations for consistency across different cloud environments.

Automation CI/CD Cloud Computing Engineer

Senior Python Engineer

Posted 39 days ago

Design and build applications using Python

Support component design and maintenance

Automation CI/CD Cloud environments Databases

Senior Front-End Engineer

Posted 40 days ago

Building cross-platform core iOS apps

Rapid prototyping from mockups

AWS CI/CD Cloud Computing Engineer

Senior Python Engineer - Neo4J

Posted 46 days ago

Seeking experienced Senior Python Engineers with at least 6 years of experience

Emphasizing strong experience with Neo4J and Agile environment

Agile CI/CD Cloud Cloud environments

Senior Frontend Developer at OneRent

Posted 47 days ago

Lead frontend development for web and mobile applications

Collaborate with backend engineers and designers

AWS CI/CD Figma Gitlab

Senior Backend Engineer (Ruby on Rails)

Posted 48 days ago

Lead improvements in CI pipeline execution reliability, performance, and scalability.

Design and iterate on features for faster software delivery.

Backend Services CI/CD Database Optimization Engineer

Full Stack Engineer, Treasury Project

Posted 51 days ago

Support treasury operations and digital asset management.

Design and maintain full-stack systems for multichain digital asset treasury infrastructure.

CI/CD Docker Github Go

Senior Software Engineer - IoT Platform

Posted 52 days ago

Seeking a Senior Software Engineer with experience in edge software development for IoT platforms.

Require expertise in Python, C/C++, Rust, and Linux for designing resource-constrained software.

CI/CD Cross-functional Collaboration Devops Distributed systems

Senior Software Engineer - IoT Platform

Posted 52 days ago

Lead the productionalization of IoT platform software

Design and implement resource-constrained edge software

CI/CD Devops Docker Engineer

Site Reliability Engineer

Posted 54 days ago

Develop automation practices within the IS team

Maintain operational services for over 60 million Ubuntu users

Automation CI/CD Cloud Cloud Computing

Ubuntu Linux Kernel Manager

Posted 55 days ago

Lead and manage a distributed team of software engineers for Ubuntu Linux kernels

Take ownership of specific aspects of Ubuntu Linux development and maintenance

C CI/CD Devops Golang

iOS Engineer Swift UIKit SwiftUI

Posted 59 days ago

Build and ship high-quality iOS features and apps

Implement modern iOS UI with UIKit and SwiftUI

Ai Automated Testing CI/CD Engineer

Software Engineer - Senior

Posted 60 days ago

Hiring a mid-level Software Engineer for .NET platform development

Collaborating with Senior Principal Engineer for system improvements

Asp.net Azure CI/CD Cloud Services

Senior JS Engineer

Posted 60 days ago

Designing & building applications using JavaScript

Collaborating with client teams

Agile CI/CD Cloud environments Databases

Senior Full-Stack Engineer

Posted 61 days ago

Develop and scale the GURU Gen-2 Platform and its CFD Workflow

Design and build microservice-based, event-driven systems

CI/CD Databases Devops Javascript/typescript

Senior DevOps Engineer

Posted 61 days ago

Design, deploy, and manage cloud infrastructure on AWS

Optimize containerized applications using Kubernetes

AWS Bash CI/CD Datadog

Senior Backend Engineer (Ruby)

Posted 62 days ago

Deliver a unified data event platform for optimizing workflows within GitLab

Develop high-scale Ruby on Rails components for data pipelines

AWS CI/CD Devops Devops Platforms

Portal26 Junior Software Engineer

Posted 67 days ago

Develop and maintain core distributed systems on the cloud

Translate customer requirements into robust software solutions

Algorithms CI/CD Cloud Computing Data Structures

Manager Product Security Engineering

Posted 74 days ago

Lead a team responsible for delivering security capabilities

Integrate security tooling into the GitLab product

Architecture CI/CD Devops Enterprise Security

App Integration Eng

Posted 74 days ago

Design and implement reliable integrations across platforms

Optimize data flows and data transformations

AWS Azure CI/CD Cloud

Lead DevOps Engineer

Posted 74 days ago

Lead and mentor a team of DevOps engineers

Architect and maintain scalable and secure infrastructure on AWS with Kubernetes

Architecture AWS CI/CD Cloudformation

Jr. Full Stack Developer

Posted 77 days ago

Build secure and scalable web applications

Integrate AI and data pipelines into solutions

Agile CI/CD Git Node.js

Staff Frontend Engineer Role

Posted 77 days ago

Develop and maintain a secure, scalable orchestration platform.

Design frontend components and APIs for multi-tenant environments.

Api Development AWS CI/CD Computer science

Senior Backend Engineer Role

Posted 77 days ago

Enhance and scale backend infrastructure for financial products

Develop secure and reliable APIs for core functions

AWS CI/CD Devops Docker

Senior Neo4J Python Engineer

Posted 77 days ago

Design and build scalable applications

Implement and optimize Neo4J data solutions

Agile Automation CI/CD Cloud

Senior Ruby Rails Engineer

Posted 77 days ago

Design and build scalable Ruby on Rails applications

Collaborate with global teams to deliver enterprise solutions

Agile Methodologies CI/CD Cloud environments Database Design

Remote Software Engineer EMEA

Posted 83 days ago

Hire skilled software engineers in EMEA

Accelerate software delivery processes

AWS Azure C# CI/CD

Senior Antifraud Engineer Role

Posted 85 days ago

Develop and maintain antifraud systems

Lead and mentor engineering teams

Ansible AWS Azure CI/CD

Platform Engineering Manager Role

Posted 85 days ago

Lead and mentor engineering teams

Scale and manage cloud infrastructure

AWS CI/CD Cloud Security Infrastructure as code

Microservices Engineer Canonical

Posted 86 days ago

Design and develop scalable microservices

Improve API quality, documentation, and governance

Architecture CI/CD Devops Distributed systems

Site Reliability GitOps Engineer

Posted 86 days ago

Automate IT operations and infrastructure

Enhance reliability and scalability of services

Ceph CI/CD Cloud Cloud Computing

DevOps AI Data Labeling

Posted 87 days ago

Evaluate and label DevOps data for AI training

Review and annotate technical tasks and scripts

CI/CD Cloud Platforms Devops Docker

Staff Software Engineer Role

Posted 91 days ago

Promote flexible remote work culture

Support inclusive and diverse workplace

Agile Methodologies AWS CI/CD Cloud Computing
overtime