Customer Support Enablement Manager

New

Skills

Client Communication Customer Support Process Optimization Remote Collaboration Reporting Tools Team leadership Troubleshooting

AgencyAnalytics is seeking a remote Manager, Customer Support Enablement to lead and enhance our support operations. As part of our team, you will empower customer support representatives, drive process improvements, and ensure exceptional service delivery for marketing agencies using our all-in-one client reporting tool. This full-time position is open to candidates across Canada.

Job Overview
  • Lead the enablement of customer support teams to deliver outstanding service.
  • Collaborate with cross-functional teams to optimize support processes.
  • Develop and implement training programs for support staff.
  • Analyze support metrics to identify improvement opportunities.
  • Champion best practices in client communication and technical troubleshooting.
Key Responsibilities
  • Design and deliver effective onboarding and ongoing training for support agents.
  • Monitor team performance and provide coaching and feedback.
  • Implement tools and resources to streamline support workflows.
  • Gather and act on customer feedback to enhance support quality.
  • Ensure consistent, high-quality responses across all client interactions.
Required Skills & Qualifications
  • Proven experience in customer support enablement or team management.
  • Strong understanding of SaaS platforms and client reporting tools.
  • Excellent communication and leadership skills.
  • Data-driven approach to process improvement.
  • Ability to work independently and remotely.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

Share this job:

Similar Jobs

Software Security Consultant

Posted 3 days ago

Evaluate and support client integration of ConnectWise software.

Provide technical training and mentorship on products and security.

Client Communication Communication Cross-functional Collaboration Data Analytics

Remote Video Editor Role

Posted 6 days ago

Hire a skilled video editor

Offer a fully remote contract position

Adobe After Effects Adobe Premiere Pro Audio Editing Client Communication

Remote Account Manager Role

Posted 8 days ago

Hire a full-time remote account manager

Deliver high-quality content to clients

Account management Account manager Client Communication Content Creation

Student Project Manager Role

Posted 13 days ago

Develop leadership and project management skills

Gain hands-on consulting experience

Client Communication Leadership Networking Presentation Skills

Language Services Project Manager

Posted 14 days ago

Manage language service projects remotely

Coordinate translation and localization workflows

Client Communication Multitasking Project Management Quality Assurance

Senior SEO Manager Role

Posted 32 days ago

Hire a Senior SEO Manager

Enable remote full-time employment

Client Communication Digital Marketing Google Analytics Keyword research

AI Financial Advisor Consultant

Posted 52 days ago

Ensure AI-generated financial advice is accurate and compliant

Refine and calibrate investment and retirement models

Ai Client Communication Finance Financial Planning

Senior SEO Manager Role

Posted 72 days ago

Lead and supervise SEO strategy implementation

Develop and manage tailored content and linking strategies

Client Communication Communication Content Strategy Digital Marketing

Visual Designer Luxury Retail

Posted 81 days ago

Deliver luxury brand visual assets

Attend and contribute to client meetings

Adobe Creative Suite Client Communication Luxury branding Remote Collaboration

Programmatic Trading Specialist

Posted 83 days ago

Improve campaign performance and scale

Optimize trading strategies and analytics

Advertising Analytics Campaign Management Client Communication

Dental Lead Generation Specialist

Posted 87 days ago

Source and onboard new dental providers

Support users through the onboarding process

Client Communication English Fluency Lead Generation Online Research

Senior Paid Media Manager

Posted 117 days ago

Recruit remote paid media manager

Manage and optimize PPC campaigns

Client Communication Data Analysis Digital Marketing Google ads

Remote Senior Content Marketer

Posted 123 days ago

Offer a full-time remote marketing role

Attract experienced content marketers

Analytics Client Communication Content Marketing Content Strategy

Remote Executive Design Director

Posted 123 days ago

Hire a remote executive-level design leader

Drive creative vision for interface projects

Client Communication Creative Direction Design Systems Project Management

Remote SEO Team Lead

Posted 128 days ago

Hire a remote SEO team lead

Oversee and mentor SEO specialists

Client Communication Data Analysis Google Analytics Keyword research

Senior Healthcare Analyst Role

Posted 130 days ago

Analyze and interpret healthcare claims data

Develop actionable insights for medication management

Client Communication Data Visualization Sas Programming Statistical Analysis

Remote Legal Talent Network

Posted 163 days ago

Connect law firms with skilled remote legal professionals

Enhance efficiency and reduce legal costs

Client Communication Corporate law Legal Drafting Quality Assurance

Wellness Program Remote Careers

Posted 165 days ago

Enhance employee wellness remotely

Reduce financial and mental stress

Client Communication Content management systems Data Analytics Program Management

Ampa Remote Legal Careers

Posted 170 days ago

Promote collaborative and empowering culture

Support personal and professional development

Client Communication Continuous learning Project Management Team Collaboration

Remote Onboarding Manager Role

Posted 176 days ago

Hire a remote onboarding manager

Facilitate client onboarding for SaaS

Account management Client Communication Compliance Customer Onboarding

Tax Administration Specialist

Posted 178 days ago

Support tax compliance and documentation processes

Streamline communication and project management for tax clients

Asana Client Communication Project Management Tax Compliance

UGC Account Manager Role

Posted 178 days ago

Manage and nurture client relationships

Coordinate creative projects from start to finish

Account management Account manager Client Communication Communication

Surveying Project Manager

Posted 203 days ago

Manage surveying projects and project teams effectively

Create work plans, schedule activities, and supervise field crews

Autocad Client Communication GIS Project Management

Account Manager, HCP

Posted 207 days ago

Client-facing role within the Client Services team at HealthCentral

Strategize and configure digital HCP campaigns with cross-functional teams

Account management Client Communication Detail-oriented Strategic Thinking

Remote Project Manager at AgentFire.com

Posted 220 days ago

Project management of remote projects

Creating brand-focused websites for real estate professionals

Client Communication Customer success Project Management Seo

Senior ERP PM

Posted 225 days ago

Lead end-to-end Infor M3 projects

Develop and manage project plans

Budget Management Client Communication Presentation Skills Project Management

Product Designer

Posted 227 days ago

Design and build high-quality products

Collaborate with cross-functional teams

Client Communication Collaboration Interaction Design Product Design

AI Tattoo Design Process

Posted 234 days ago

Generate black and white tattoo designs from client's photos

Create tattoo elements inspired by random pictures

Client Communication Creative problem solving Data Visualization Graphic Design

Food Truck Event Videography

Posted 237 days ago

Capture vibrant moments of guests enjoying food and drinks.

Highlight the atmosphere and overall experience of the event.

Client Communication Storyboarding Time Management Video Editing

Schengen Visa Expert

Posted 237 days ago

Assist in visa acquisition for challenging cases

Navigate complex visa regulations

Administrative Support Client Communication Customer Service English

Executive Assistant Support

Posted 237 days ago

Coordinate scheduling tasks efficiently

Create professional templates in Word and PowerPoint

Client Communication Communications Email Communication Microsoft Powerpoint

Seek Now Inspection Services

Posted 238 days ago

Provide comprehensive inspection services

Enhance insurance claims processing

Client Communication Cloud Computing Data Analysis Database Management

Global Brand Designer

Posted 238 days ago

Deliver high-quality design solutions globally

Create engaging visual identities for diverse clients

Brand Design Brand Guidelines Brand Identity & Guidelines Branding

Jr. Social Media Manager

Posted 239 days ago

Recruit a Jr. Social Media Manager for TV & streaming division

Develop and implement social media campaigns

Client Communication Community Management Content Creation Copywriting

TikTok Shop Affiliate Campaign

Posted 240 days ago

Manage TikTok Shop affiliate campaigns for beauty brands

Engage influencers and execute promotional campaigns effectively

Affiliate Marketing Asana Client Communication Content Strategy

Forex Signals Specialist

Posted 241 days ago

Generate leads for potential traders

Design and distribute effective trading strategies

Client Communication Content Writing Financial Analysis Forex Trading

Full-Time Copywriter

Posted 246 days ago

Flawless English – You must be an exceptional writer. Fast & Responsive – Deadlines aren’t optional.

This is a dedicated, full-time position—we need someone who is 100% focused and not juggling multiple projects.

Client Communication Content Strategy Content Writing Copywriting

Remote Senior Customer Success Jobs

Posted 255 days ago

- Drive customer success and satisfaction - Manage client accounts effectively - Enhance user

ence and onboarding - Boost client retention rates - Efficiently work in a remote

Client Communication Customer Success Management Data Management Onboarding

Consumer Insights Consultant

Posted 266 days ago

Collaborate with go-to-market team|Provide world-class insights reports|Manage complex data-driven

rojects|Deliver actionable recommendations|Build rapport with

Analytical Skills Client Communication Data Analysis English Language Proficiency

Remote Tax Jobs Summary

Posted 289 days ago

Prepare and file tax returns Conduct tax planning and compliance research Provide tax advisory

ces Communicate with clients regarding tax matters Stay updated on tax

Analytical Skills Client Communication Communication Skills Detail-oriented

PPC Specialist - Canada

Posted 295 days ago

Research and create PPC campaigns Optimize campaigns for client's goals Provide detailed reporting

n campaign performance Collaborate with internal and external stakeholders Continuous improvement

Client Communication Conversion Tracking Google ads Google Analytics

Influencer Account Manager

Posted 297 days ago

- Manage client relationships and collaborations effectively - Drive social media strategies and

tent development - Support talents in career growth and personal branding - Collaborate with

Analytics Client Communication Content Strategy Event Coordination

Contract Legal Associate with Spanish

Posted 297 days ago

Collaborate on global client engagements, Draft and negotiate various contracts, Manage data on

nt systems, Develop contract templates and tools, Continuously improve service to

Client Communication Contract Management Data Management Microsoft Office

Sports PR Assistant

Posted 302 days ago

Support media relations programs for sports and entertainment clients; Assist with talent

on and media coverage tracking; Monitor industry trends and news relevant to clients; Participate

Client Communication Content Creation Media Outreach Public Relations

SEO Specialist Role

Posted 303 days ago

Manage SEO strategy and content | Communicate with clients effectively | Utilize SEO tools for data

analysis | Collaborate with cross-functional teams | Stay updated on automotive industry

Client Communication Content management Digital Marketing Google Analytics
overtime