Customer Support Specialist (Documents SME)

New

Skills

Business Operations Communication Customer Support Process Improvement Product Knowledge Team Collaboration

Job Overview

Are you passionate about accuracy and compliance in business operations? Join Clipboard Health as a Customer Support Specialist/SME to ensure quality service to healthcare professionals.

Responsibilities

Manage cases in the escalations queue for timely resolution.
Offer guidance to team members and departments through Slack.
Handle daily tasks related to process status changes, request processing, and special projects.
Collaborate with the team to review and enhance process content.
Work efficiently to resolve customer inquiries promptly.
Collaborate with various teams to address issues and improve processes.

Requirements & Qualifications

Ability to resolve customer issues with empathy and action.
Exceptional written and verbal communication skills.
Comfortable handling ambiguous situations and adaptable to change.
Demonstrate high motivation, self-direction, and initiative.
Exceptionally detail-oriented with ethical integrity.
Positive mindset to elevate the team.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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