Enterprise Customer Success Manager (Canada)

Manage a book of ~50 large enterprise accounts. Ensure onboarding through renewal with a seamless experience. Lead renewals with complex terms to maximize net revenue. Proactively drive adoption and mitigate retention risk. Increase retention with strategic check-ins and business reviews. Forecast renewal revenue and identify expansion opportunities with Sales. 8+ years in a customer-facing account management, sales, or CS role. Experience managing a book of 50+ accounts. Direct renewals management and complex negotiations. Customer-centric mindset linking business pains to product value. Excellent verbal and written English; strong discovery and relationships. 2+ years SaaS experience and 2+ years Salesforce. Remote-first work environment; eligible across Canada. Equal opportunity employer; inclusive culture. Opportunity to work with an international team and growth.