Executive Director CCaaS

Manage projects and teams on complex CCaaS apps. Own the project and lead customer conversations. Lead delivery teams; coach engineers and solution architects. Serve in pre/post-sales roles; influence strategy. Present CX transformation solutions to clients. Coordinate with Sales and Partners to drive deals. Bachelor’s degree in CS, IT, or engineering preferred. 12+ years in contact center and UC environments. 5+ years CCaaS project leadership. Roadmaps for CCaaS using Genesys PureCloud, Five9, Amazon Connect. Enterprise CCaaS architecture experience for complex needs. Experience presenting to executive stakeholders (technical and non-technical). Annual incentive program eligibility. Medical, dental, and vision coverage. Tax-advantaged health care accounts. Paid time off and wellness time.