Gaming Support Agent Role

New

Skills

Customer Service Customer Support Gaming Knowledge Team Collaboration Troubleshooting

Join 5CA as a Gaming Support Agent, providing exceptional customer service for renowned game studios. Work remotely from Indonesia or Sri Lanka and assist players with account, technical, purchase, and gameplay issues. Collaborate with a global team, receive comprehensive training, and grow your career in the fast-paced gaming industry.

Job Overview
  • Remote customer support position for gaming clients
  • Assist players with account, technical, and gameplay queries
  • Work within a diverse, inclusive, and international team
  • Participate in ongoing training and career development initiatives
  • Stay updated on latest game releases and studio projects
Responsibilities
  • Resolve player issues related to accounts, purchases, and gameplay
  • Troubleshoot technical problems efficiently
  • Maintain updated knowledge of game content and branding
  • Collaborate with team leads and fellow agents
  • Uphold high standards of customer experience and professionalism
Requirements & Qualifications
  • Advanced English proficiency (minimum C1)
  • Located in Indonesia or Sri Lanka
  • Strong gaming knowledge and passion for video games
  • Modern gaming PC/laptop meeting specified hardware requirements
  • Minimum internet speed of 15 Mb/s download/upload and latency <120ms
  • Dedicated quiet workspace at home
  • Fast learner with initiative and troubleshooting skills
  • Customer service experience preferred
  • Smartphone compatible with two-factor authentication
  • Willingness to work fully remotely and engage in company communities

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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