Knowledge Operations Specialist

New

Skills

Analyst Confluence Documentation Google docs Process Improvement Technical Writing Zapier Zendesk

We are seeking a Knowledge Operations Specialist to lead the structure, clarity, and effectiveness of our internal knowledge ecosystem at Clipboard Health. As the first hire dedicated to documentation quality and consultation management, you will play a foundational role in improving our team's efficiency and ensuring timely, accurate support for healthcare professionals. This fully remote position requires a unique blend of documentation, systems thinking, and real-time operational triage.

Key Responsibilities
  • Create, audit, and update internal SOPs and operational content for clarity, accuracy, and usability.
  • Triage real-time consultations from internal teams, promptly finding answers or identifying documentation gaps.
  • Investigate unclear processes, conduct root cause analyses, and recommend improvements to existing SOPs.
  • Conduct knowledge audits to identify and clean up outdated, inconsistent, or redundant information.
  • Collaborate cross-functionally with Subject Matter Experts, Support, and Operations teams to gather accurate information and validate updates.
Required Skills & Qualifications
  • Proven experience in documentation, knowledge operations, support enablement, or process improvement.
  • Exceptional writing skills with a focus on clarity, structure, and plain English communication.
  • Demonstrated ability to create and update SOPs, help articles, or internal documentation.
  • Strong attention to detail and organizational skills, able to manage multiple documentation tasks simultaneously.
  • Familiarity with tools such as Confluence, Notion, Zendesk, Google Docs, Zapier, and Jotform is a plus.
  • Comfortable working fully remote with a reliable internet connection and a quiet, dedicated workspace.
  • Bonus: Experience in support, operations, or handling internal stakeholder requests.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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