L2 Support Engineer

New

Skills

Datadog Engineer Html Java Javascript Mysql Postman Tech Support Workato Zendesk

Job Overview

Netomi AI is seeking a highly skilled L2 Support Engineer to join their team. You will be responsible for providing technical support, troubleshooting issues, and collaborating with different teams to enhance the customer experience.

Responsibilities
  • Develop in-depth knowledge of Netomi's offerings
  • Resolve tickets through Zendesk
  • Coordinate troubleshooting through incident management
  • Assist in production setups in client environments
  • Participate in a 24x7 rotational shift
Requirements & Qualifications
  • 5-6 years of experience in technical support
  • Proficiency in Java, HTML, and Zendesk
  • Experience in start-up environments
  • Ability to troubleshoot technical issues effectively
  • Strong communication and collaboration skills

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

Share this job:

Similar Jobs

DevOps Engineer - AI Infrastructure

Posted 5 days ago

Transform education and productivity using AI technologies

Build and maintain infrastructure for AI technology

AWS CircleCI Datadog Engineer

Senior Full-Stack Engineer

Posted 8 days ago

Join a small, cross-functional team to work on product end-to-end

Utilize modern tech stack including TypeScript, Kotlin, React/Redux, and more

AWS CI/CD Datadog Engineer

Senior DevOps Engineer - AWS

Posted 15 days ago

Design, deploy, and manage cloud infrastructure on AWS for scalability and security.

Optimize containerized applications using Kubernetes for high availability and performance.

AWS Bash Datadog Devops

Platform Engineering Leader

Posted 17 days ago

Leading infrastructure reliability and strategic initiatives

Shaping platform strategy and providing technical leadership

Architecture AWS Cloud Datadog

Senior iOS Engineer - PSM

Posted 23 days ago

Optimizing app performance and stability.

Implementing best practices for automated testing.

Automated Testing Datadog Engineer Memory management

Senior Fullstack Engineer

Posted 27 days ago

Join a small, cross-functional team implementing new technologies like AI

Bring core iOS App to cross-platforms

AWS Datadog Engineer Github Actions

Senior DevOps Engineer - AI & Data Infrastructure

Posted 31 days ago

Transform education and productivity through AI technology

Build and maintain infrastructure for running end-to-end AI technology

AWS CircleCI Datadog Devops

SDET at H1 Advance Data Management Team

Posted 41 days ago

Ensure quality and reliability of healthcare products through testing

Collaborate with diverse teams to deliver high-quality solutions

Datadog Docker Git Java

Senior DevOps Engineer

Posted 47 days ago

Design, deploy, and manage cloud infrastructure on AWS

Optimize containerized applications using Kubernetes

AWS Bash CI/CD Datadog

Fullstack Engineer, Cross-Platform

Posted 48 days ago

Building cross-platform apps for iOS, Web, Android, and Windows

Improving UI performance and memory optimizations

Android AWS Datadog Engineer

Platform Engineering Lead

Posted 48 days ago

Lead infrastructure reliability and strategic initiatives

Shape platform strategy and provide hands-on technical leadership

Architecture AWS Cloud Cloud infrastructure

Platform Engineering Lead Role

Posted 82 days ago

Lead design and optimization of scalable platform infrastructure

Ensure reliability, security, and compliance for critical systems

AWS Ci/cd Pipelines Cloud Containerization

Messaging Operations Engineer India

Posted 91 days ago

Optimize and maintain global SMS carrier connectivity

Resolve complex network and routing issues

AWS Cloud Datadog Engineer

Site Reliability Engineer Node.js

Posted 97 days ago

Ensure platform scalability and reliability

Enhance monitoring, alerting, and observability

AWS Bash Datadog Docker

AWS DevOps Engineer Role

Posted 108 days ago

Empower client independence via cloud solutions

Drive innovation and transformation in DevOps

AWS Bash Cloudformation Datadog

Platform Software Engineer Role

Posted 116 days ago

Design and implement distributed platform infrastructure

Ensure high availability and scalability of services

Azure CI/CD Datadog Devops

Senior Blockchain Support Engineer

Posted 121 days ago

Deliver outstanding enterprise customer support

Monitor and maintain high system availability

AWS Customer Experience Datadog Devops

Senior Platform Engineer Role

Posted 128 days ago

Lead backend platform development

Enhance developer experience and tooling

AWS Datadog Django Docker

Site Reliability & Observability Engineer

Posted 132 days ago

Implement cloud observability solutions for customers

Automate and optimize system reliability and scalability

Ansible AWS Cloudformation Datadog

Senior SRE Engineer Role

Posted 138 days ago

Ensure infrastructure reliability and scalability

Lead and improve incident management processes

AWS Azure Datadog Devops

Senior Support Engineer APAC

Posted 153 days ago

Deliver exceptional technical support for blockchain products

Ensure infrastructure reliability, security, and scalability

AWS Customer Experience Datadog Devops

Site Reliability Engineer III

Posted 159 days ago

Implement observability solutions for clients

Automate and maintain scalable systems

Ansible AWS Datadog Devops

Junior QA Engineer SEAT CODE

Posted 191 days ago

Ensure mobile app quality through testing

Collaborate with multidisciplinary agile teams

Agile Methodologies Appium Datadog Git

Engineering Manager Flex Billing

Posted 197 days ago

Lead and develop the Flex Billing & Backend engineering team

Deliver scalable and reliable backend solutions for Flex

CI/CD Datadog Docker Grafana

Senior Blockchain Support Engineer

Posted 199 days ago

Deliver expert technical support for enterprise blockchain products

Monitor, troubleshoot, and maintain large-scale distributed infrastructure

AWS Blockchain Customer Experience Datadog

iOS Crypto App Engineer

Posted 203 days ago

Develop and maintain iOS trading applications

Collaborate with remote, cross-functional teams

Datadog Engineer Github Software Engineering

Lead Windows Software Engineer

Posted 244 days ago

Lead Windows client architecture and development

Collaborate with cross-functional, distributed teams

Architecture C# Datadog Electron

L2 Support Engineer Role

Posted 247 days ago

Provide advanced technical support for AI-driven platforms

Resolve customer issues and manage incident escalations

Datadog Engineer Html Java

Senior Support Engineer Blockchain

Posted 249 days ago

Deliver exceptional enterprise customer support

Maintain high availability and reliability of blockchain infrastructure

AWS Blockchain Customer Experience Datadog

Observability Engineer at Rackspace

Posted 270 days ago

Implement Observability solutions for customers

Build and maintain scalable systems and automation

Ansible AWS Datadog Dynatrace

Trimble Inc. Backend Software Engineer

Posted 270 days ago

Design, develop, and maintain software applications

Create efficient APIs for internal and external use

Azure C# Datadog Docker

Platform Software Engineer

Posted 288 days ago

Designing highly available systems

Building tools and scaling the platform

API Design AWS Datadog Devops

Senior Software Engineer, Web Cross-platform

Posted 301 days ago

Build cross-platform SDKs for core mobile apps

Improve web/mobile UI performance and user experience

Android Datadog Engineer Github Actions

Observability Engineering

Posted 303 days ago

Implement Observability solutions

Develop scalable systems with automation

Datadog Devops Engineer Git

Surprise HR Infrastructure Engineer

Posted 303 days ago

Assess and optimize current infrastructure environment

Collaborate with development team on configuration changes

AWS Datadog Jenkins Kubernetes

Cloud Infrastructure Engineer Project

Posted 306 days ago

Scalability and efficiency of platform design and operation

Enabling fast and efficient developer workflows

Datadog Gcp Github Actions Golang

NoSQL Graph DB Engineer

Posted 307 days ago

Perform database administration activities effectively.

Optimize database performance and tuning for efficiency.

Azure Cloud Database Administration Datadog

Platform Software Engineer

Posted 308 days ago

Design and implement routing and load balancing strategies in a microservice environment

Leverage cloud technologies and tools to ensure platform stability and scalability

API Design AWS Datadog Devops

Netomi AI Support Engineer

Posted 310 days ago

Become an expert on Netomi's offerings and AI technologies.

Provide top-tier client support and resolve technical issues.

Datadog Engineer Html Java

Renewable Energy Software Engineer

Posted 311 days ago

Innovate growth processes for renewable technologies

Contribute to impactful software solutions

Datadog Google Cloud Infrastructure as code Nestjs

Datadog Developer

Posted 330 days ago

* Collaborate globally and architect production-ready software * Deep knowledge of Datadog features

and setting up/configuring agents * Proficiency in automating monitoring setups using tools like

AWS Azure Bash Datadog

Software Infrastructure Engineer

Posted 352 days ago

Lead architecture and implementation; Provide technical mentorship; Ensure system scalability and

liability; Drive technical roadmaps; Champion infrastructure

AWS CI/CD Datadog Devops

Mongo DB Engineer

Posted 352 days ago

Support day2 operations of Datastore clusters, Design and maintain MongoDB clusters, Monitor

ance and troubleshoot issues, Automate database operations, Integrate MongoDB on cloud

AWS Bash Datadog Docker

Federal DevOps Engineer

Posted 359 days ago

Create and document CI/CD jobs for development and deployment; Support and develop AWS

Collaborate with multidisciplinary team; Improve devops practices in the Federal space; Work in

Agile software development CI/CD Cloudformation Datadog
overtime