L3 Linux Support Engineer

New

Skills

Devops Distributed systems Docker Engineer Go Kubernetes Linux Openstack Python Ubuntu

Join Canonical, the company behind Ubuntu, as a Software Engineer - L3 Support. As part of a global, remote-first team, you will tackle critical issues across the open source stack for enterprise customers, covering everything from Linux infrastructure to cloud and container technologies. This role offers an opportunity to work on a diverse range of technologies, collaborate with leading open source communities, and contribute fixes upstream, all while growing your skills in a dynamic, distributed environment.

Job Overview

This is a remote engineering role focused on resolving complex technical issues in Linux-based systems, supporting enterprise customers who rely on Ubuntu and related open source technologies. You'll collaborate with internal teams and contribute to upstream communities, playing a vital part in the success of Canonical’s customers and the wider open source ecosystem.

Key Responsibilities
  • Resolve complex problems related to Ubuntu, the Linux kernel, Ceph, OpenStack, Kubernetes, and other open source technologies.
  • Develop bug fixes, backport patches, and collaborate with upstream communities for code inclusion.
  • Work closely with Field, Support, and Product Engineering teams to deliver timely solutions.
  • Review code produced by peers and provide technical guidance.
  • Participate in team discussions to improve processes, tools, and documentation.
  • Maintain clear, technical, and concise communications with customers and colleagues.
  • Travel internationally up to 10% for team meetings, events, and conferences.
Required Skills & Qualifications
  • Exceptional academic track record in Computer Science, STEM, or related fields.
  • Strong experience with Linux and open source software.
  • Proficiency in at least one of Python, Go, C, or C++ on Linux.
  • Demonstrated ability to troubleshoot and resolve deep technical issues.
  • Excellent communication and teamwork skills; ability to work independently.
  • Willingness to learn new technologies and engage with open source communities.
  • Interest in systems such as Ubuntu, Kubernetes, OpenStack, Ceph, KVM, LXC/LXD, or distributed systems.
  • Self-motivated, enterprising, and passionate about technology and open source.
  • Ability to prioritize and manage multiple tasks effectively in a remote work environment.
  • Flexibility to travel for internal events up to four times a year.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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