Operations Manager, Personal Banking

Leading and developing leaders: coach a team of up to 7 managers. Driving operational decisions: real-time decisions balancing service levels and wellbeing. Owning the operation's performance: monitor metrics and drive improvements. Championing your team: advocate for needs and daily support. Innovating processes: review processes and tools to improve efficiency. Collaborating across Monzo: partner with cross-bank stakeholders for smooth ops. Experienced people leader with 3+ years managing leaders in fast-paced, customer-focused env. Thrives in high-energy, dynamic settings and loves a challenge. Strong focus on people development, inclusion, and wellbeing. Data-driven and comfortable making decisions from insights. Passionate about delivering the best banking experience. Flexible working hours to suit you and your team. £1,000 learning budget each year. Macbooks provided; remote workers get setup support. Share options. Read our full list of benefits: https://monzo.com/careers/