Payment Operations Specialist - US

Payment screening and due diligence on high-risk transactions. Monitor payments/transactions to detect unusual patterns. Investigate fraud and risk events with risk/compliance teams. Resolve payment and operational issues with organizers and clients. Collaborate cross-functionally with Finance, Risk, Compliance, Product, Legal. Own ad-hoc operational projects and drive process improvements. Bachelor’s degree in Business, Technology, Operations, or related field. 2-4 years in analytical/support/operations with customer-facing component. Familiarity with payment operations: card payments, refunds, disputes, KYC, reconciliations. Strong analytical and problem-solving skills with risk assessment. Fluent in English with excellent written and verbal communication. Comfortable with ambiguity, adaptable, and eager to learn. Your health matters – US team members get 100% employer-covered HDHP medical, DHMO dental, and standard vision coverages or a choice of plans that suit your needs. Employer-sponsored 401(k) plan with a 2% company match to support your long-term financial goals. Generous "Time to Recharge" policy — unlimited paid time off to rest, recharge, and show up as your best self. Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments. Work remotely for a maximum of 4 weeks per calendar year. Extensive paid family leave.