Principal Customer Success Manager

Provide proactive, high-touch strategic consulting to upper Mid-market customers. Manage ~40 customers and align with stakeholders on goals. Meet biweekly with customers to drive progress and analysis. Be a trusted partner driving retention, growth and NPS. Collaborate with cross-functional teams to meet customer needs. Transform workflows by putting AI at the center of client operations. 5+ years of mid-market or enterprise account management. Excellent program management from scoping to delivery. Trusted advisor who prioritizes initiatives using data. Creative problem solving for customers and end users. CRM experience (Salesforce/Gainsight) with email marketing. Experience experimenting with AI and eager to learn quickly. Annual bonus plan. Equity. Sign-on payments. Health, welfare and wellbeing benefits.