Product Implementation & Customer Success Manager, iQueue for Infusion Centers

Drive operational improvement for customers via our products; travel up to 20%. Communicate data and setup needs; coordinate required security audits. Independently manage customer implementations and expansions with PM coordination. Gather data from disparate systems and preprocess for analysis. Work with customers to integrate EHR data into our software. Map EHR fields for scheduling optimization using BI tools. Bachelor's degree in math, stats, engineering, data science, nursing, or related field. At least 2 years client-facing experience (CS/PM/consulting/healthcare). Exceptional communication, organizational and presentation skills. A maniacal obsession with customer happiness, success, and retention. Project management experience. Ability to influence change using data and change management techniques. Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives. Competitive compensation with base salary, target bonus, and stock options. 401(k) match. Comprehensive healthcare benefits. Generous Paid Time Off and Parental Leave. Monthly reimbursements for Skill Building.