Remote Customer Experience Specialist

New

Skills

Communication Critical Thinking Customer Experience Customer Support Documentation Email Communication Google Workspace Problem Solving Salesforce Zendesk

Join Clipboard Health's fully remote Worker Operations team, supporting over 60,000 healthcare professionals across Asia. As a Customer Experience Specialist, you'll be on the front lines, delivering empathetic, high-quality support while building operational expertise and preparing for future leadership opportunities. We value urgency, ownership, and a growth mindset, offering the chance to advance internally. This role requires weekend availability and adaptability to a dynamic, fast-paced environment.

Job Overview
  • Fully remote position serving healthcare professionals in Asia
  • Estimated annual compensation: $10,200–$18,000 USD (based on experience and location)
  • Operate within a 24/7 team; both Saturday and Sunday availability required
  • Opportunity for internal promotion and career growth
Key Responsibilities
  • Provide fast, accurate, and empathetic support via chat, voice, and email
  • Resolve issues related to shifts, payments, and platform use in real time
  • Utilize tools like Zendesk and Salesforce for case management and documentation
  • Personalize communication and maintain a confident, helpful tone
  • Identify and flag recurring issues to improve worker experience and processes
  • Support onboarding by guiding new workers through platform workflows
Required Skills & Qualifications
  • Fluent, professional-level English (spoken and written)
  • 2+ years of customer support experience (chat or voice)
  • 2+ years using CRMs such as Zendesk or Salesforce
  • 2+ years using Google Workspace (Docs, Sheets, Gmail, etc.)
  • Strong attention to detail and sound judgment under pressure
  • Proactive problem-solving skills and initiative
  • Collaborative mindset and ability to thrive in fast-paced environments
  • System requirements: Minimum 15Mbps wired internet, i5 processor or equivalent, 12GB RAM, quiet workspace, steady power/internet

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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