Remote Customer Success Engineer

New

Skills

CI/CD Cloud Computing Customer success Devops Docker Engineer Git Kubernetes Linux Technical Support Troubleshooting

Join GitLab as a remote Customer Success Engineer and play a vital role in empowering customers to maximize their DevOps lifecycle using GitLab's comprehensive platform. This full-time position is open to candidates located anywhere in Canada or the United States and offers a dynamic, collaborative work environment.

Job Overview
  • Serve as a technical expert and trusted advisor for GitLab customers.
  • Support clients in deploying, optimizing, and scaling GitLab solutions.
  • Collaborate with cross-functional teams to resolve customer challenges.
Key Responsibilities
  • Provide hands-on technical guidance and support throughout the customer journey.
  • Assist with the implementation and integration of GitLab into client environments.
  • Deliver best practices, training, and enablement to ensure customer success.
  • Troubleshoot and resolve technical issues in collaboration with engineering teams.
  • Maintain strong relationships with customers to drive satisfaction and adoption.
Required Skills & Qualifications
  • Proven experience with DevOps tools and workflows.
  • Strong troubleshooting and problem-solving abilities.
  • Excellent communication and customer-facing skills.
  • Experience working remotely and independently.
  • Technical proficiency with Git, CI/CD, and cloud platforms.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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