Remote QA Specialist Role

New

Skills

Data Interpretation Quality Assurance

TTEC, a global leader in customer experience technology and services, is seeking a dedicated Quality Assurance Specialist to join our remote team. We are committed to innovation, diversity, and employee well-being, offering a collaborative and inclusive environment. As a Quality Assurance Specialist, you will play a vital role in evaluating customer interactions, analyzing operational procedures, and supporting the continuous improvement of our customer experience initiatives.

Key Responsibilities

Evaluate and analyze customer interactions to enhance satisfaction and experience scores.
Audit Key Performance Indicators (KPIs) for TTEC Operations.
Review and assess operational procedures, focusing on customer service interactions.
Assist in developing Standard Operating Procedures (SOPs) and quality recognition programs.
Support special projects, including research, development, and delivery of new training initiatives.

Required Skills & Qualifications

High school diploma or equivalent required.
Minimum 6 months of healthcare, medical interpreting, or call center experience.
Proficiency in both Spanish and English.
Ability to interpret, analyze, and manipulate data for reporting purposes.
Strong commitment to professional development and contributing to an inclusive, community-focused organization.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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