Remote Support Engineer Role

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Skills

Cloud Technologies Customer Support Documentation Engineer Problem Solving Rest Apis Technical Support

Instructure is seeking a dedicated and tech-savvy Customer Support Engineer to join our team remotely from anywhere in Australia. As a vital part of our mission to make software that empowers people, you will provide top-tier technical support to our customers, ensuring their success and satisfaction with our products.

Job Overview
  • Full-time, remote position based in Australia
  • Support Instructure’s suite of educational software solutions
  • Collaborate with customers to resolve technical issues efficiently
Key Responsibilities
  • Respond promptly to customer inquiries and technical issues via email, chat, and phone
  • Troubleshoot and resolve software, integration, and configuration problems
  • Document solutions and contribute to our knowledge base
  • Collaborate with engineering teams to escalate and resolve complex issues
  • Provide exceptional service to ensure customer satisfaction and product adoption
Required Skills & Qualifications
  • Experience in customer or technical support roles
  • Strong problem-solving and communication skills
  • Familiarity with SaaS platforms and cloud technologies
  • Understanding of REST APIs and software troubleshooting
  • Ability to work independently in a remote environment
  • Excellent organizational and documentation skills

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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