Remote Support Engineer Role

New

Skills

Cloud Technologies Customer Support Documentation Engineer Problem Solving Rest Apis Technical Support

Instructure is seeking a dedicated and tech-savvy Customer Support Engineer to join our team remotely from anywhere in Australia. As a vital part of our mission to make software that empowers people, you will provide top-tier technical support to our customers, ensuring their success and satisfaction with our products.

Job Overview
  • Full-time, remote position based in Australia
  • Support Instructure’s suite of educational software solutions
  • Collaborate with customers to resolve technical issues efficiently
Key Responsibilities
  • Respond promptly to customer inquiries and technical issues via email, chat, and phone
  • Troubleshoot and resolve software, integration, and configuration problems
  • Document solutions and contribute to our knowledge base
  • Collaborate with engineering teams to escalate and resolve complex issues
  • Provide exceptional service to ensure customer satisfaction and product adoption
Required Skills & Qualifications
  • Experience in customer or technical support roles
  • Strong problem-solving and communication skills
  • Familiarity with SaaS platforms and cloud technologies
  • Understanding of REST APIs and software troubleshooting
  • Ability to work independently in a remote environment
  • Excellent organizational and documentation skills

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

Share this job:

Similar Jobs

Enterprise Project Manager

Posted 8 days ago

Lead and drive the success of complex software projects in the enterprise and technology markets

Ensure programs and projects are delivered within defined expectations

Agile Agile Project Management Cloud Cloud Technologies

GitOps Engineering Manager

Posted 9 days ago

Lead a high-performance team in devops and gitops engineering

Shape managed application service offerings

Agile Methodologies Cloud Cloud Technologies Devops

Site Reliability Engineering Manager

Posted 11 days ago

Lead high-performance devops team

Implement structured engineering processes

Agile software development Cloud Cloud Technologies Devops

Partner Sales Manager - Dell

Posted 11 days ago

Manage partnerships with Dell and Canonical to drive business growth

Increase Dell's awareness of open source capabilities on Canonical Ubuntu

Cloud Technologies Communication Communication Skills Linux

Signals Security Engineer

Posted 18 days ago

Building and maintaining a signal development and detection engineering program

Writing threat detections and closing detection gaps

Ai Cloud Technologies Engineer Gitlab

Remote Scala Engineer

Posted 23 days ago

Hiring a remote Scala Engineer

Full-time position available

Cloud Technologies Distributed systems Engineer Problem-solving

Junior Product Manager OTC

Posted 33 days ago

Manage end-to-end product lifecycle

Define product vision and roadmap

Agile Methodologies Asana Cloud Technologies German Language

Remote Engineering Manager Role

Posted 37 days ago

Hire a remote engineering manager

Enable global remote work opportunities

Agile Methodologies Cloud Technologies Communication Skills Continuous integration

Enterprise Project Manager Role

Posted 40 days ago

Deliver enterprise IT projects successfully

Engage and manage global stakeholders

Agile Agile Methodologies Cloud Cloud Technologies

SRE Manager, Canonical Ubuntu

Posted 43 days ago

Lead and mentor remote SRE teams

Implement and advance DevOps/GitOps practices

Cloud Cloud Technologies Devops Distributed systems

Cloud Engineering Manager Role

Posted 43 days ago

Lead and optimize a global engineering team

Manage and improve managed cloud service operations

Agile Agile Methodologies Cloud Cloud Technologies

Automotive Technical Manager Role

Posted 44 days ago

Lead engineering teams to deliver automotive solutions

Ensure compliance with industry safety and cybersecurity standards

Agile Methodologies Cloud Technologies Cybersecurity Embedded development

IoT Edge Sales Manager

Posted 44 days ago

Expand sales reach in global IoT and edge markets

Develop and manage strategic customer relationships

Cloud Technologies Container Technologies Director Embedded Linux

Senior Account Executive Role

Posted 53 days ago

Accelerate enterprise adoption of open source solutions

Build and manage sales pipeline to meet targets

Account Executive Account management Account manager Cloud Technologies

Partner Technical Account Manager

Posted 59 days ago

Expand partner program participation and integrations

Act as primary technical liaison for partners

Account manager Analytical Thinking Cloud Cloud Technologies

IHV Alliance Sales Director

Posted 62 days ago

Lead and expand IHV alliances in EMEA/APAC

Drive adoption of Ubuntu and open source solutions

Business Development Cloud Cloud Technologies Containers

Partner Sales Manager IHV

Posted 62 days ago

Develop and manage strategic alliances with IHVs

Drive sales opportunities and increase market share

Cloud Cloud Technologies Communication Containers

Senior Analytics Consultant Role

Posted 63 days ago

Deliver business insights using analytics tools

Design and implement call center analytics solutions

Analytics AWS Cloud Technologies Machine Learning

Enterprise Project Manager Role

Posted 72 days ago

Deliver enterprise IT projects globally

Manage and mitigate project risks

Agile Agile Methodologies Cloud Cloud Technologies

SRE Manager, Canonical Remote

Posted 75 days ago

Lead and mentor high-performing remote SRE teams

Drive automation and infrastructure innovation

Cloud Cloud Technologies Devops Distributed systems

Cloud Engineering Manager Role

Posted 75 days ago

Lead distributed engineering team

Deliver managed cloud services

Agile Agile Methodologies Cloud Cloud Technologies

Senior Infrastructure Design Manager

Posted 80 days ago

Recruit a remote design manager

Lead infrastructure design projects

Cloud Technologies Cross-functional Communication Product Design Project Management

Enterprise Project Manager Role

Posted 103 days ago

Deliver complex enterprise IT projects on time and within budget

Engage and manage global stakeholders and remote teams

Agile Agile Methodologies Cloud Cloud Technologies

Cloud Engineering Manager Role

Posted 107 days ago

Lead and manage distributed engineering team

Optimize managed service delivery for customers

Agile Agile Methodologies C++ Cloud Technologies

Partner Sales Manager HPE

Posted 107 days ago

Strengthen strategic partnership with HPE

Increase Canonical’s market share and product adoption

Cloud Technologies Communication Containers Google Suite

Junior Project Manager Role

Posted 108 days ago

Deliver complex projects successfully

Facilitate adoption of open source technologies

Business Communication Cloud Technologies IOT Open source software

Automotive Technical Manager Role

Posted 108 days ago

Lead and grow a distributed engineering team

Ensure product compliance with automotive and industrial standards

Agile Methodologies Cloud Technologies Devops Embedded development

Embedded IoT Sales Manager

Posted 108 days ago

Expand sales of Ubuntu-based IoT solutions in key industries

Prospect and develop strategic customer accounts globally

Account management Cloud Technologies Container Technologies Director

Senior Project Manager Role

Posted 168 days ago

Lead and deliver complex technical projects on time and within budget

Act as liaison between clients and internal teams

Cloud Technologies Data Center Operations Itil Project Management

Remote IT Infrastructure Experts

Posted 171 days ago

Deliver expert IT infrastructure solutions

Enhance security architecture and operations

Cloud Technologies Cybersecurity IT Infrastructure Itil

Senior Engagement Manager Remote

Posted 207 days ago

Hire a remote Senior Engagement Manager

Oversee customer projects and delivery

Cloud Technologies Communication Skills Customer success Grafana

Senior IT Project Manager

Posted 215 days ago

Deliver complex technical projects on time and within budget

Act as liaison between clients and internal teams

Cloud Technologies Data Center Operations Itil Project Management

Senior Analytics Consultant Role

Posted 220 days ago

Deliver advanced analytics solutions to clients

Collaborate with cross-functional and client teams

Analytics AWS Cloud Technologies Data Analytics

Frontend JavaScript Developer

Posted 242 days ago

Develop impressive and user-friendly Web applications for E-Commerce

Collaborate in defining and implementing Frontend requirements

Bootstrap Cloud Technologies Css Cypress

Principal Engineer - JumpCloud Labs

Posted 243 days ago

Hiring a Principal Engineer for JumpCloud Labs

Remote work opportunity with a focus on new technology initiatives

Architecture AWS Cloud Technologies Devops

Sr. Project Manager

Posted 247 days ago

Lead and coordinate Professional Services projects effectively

Build and maintain customer relationships

Cloud Technologies Project Management Project Management Tools

Cloud Database Engineer III

Posted 247 days ago

Optimizing cloud databases

Implementing security measures for database systems

Cloud Technologies Collaboration Database Management Mysql

Principal Software Engineer - Device Management

Posted 249 days ago

Enhance JumpCloud's platform for efficient device management

Lead complex technical projects

Android C++ Cloud Technologies Devops

Remote Fullstack Engineer - Java, Angular & Cloud

Posted 250 days ago

Develop full-stack applications using Java and Angular.

Implement cloud solutions for performance and scalability.

Angular Cloud Technologies Cross-functional Collaboration Fullstack Development

Remote Principal Solutions Engineer

Posted 254 days ago

Hiring a remote Principal Solutions Engineer

Full-time position that can be done remotely from Canada or the United States

Cloud Technologies Communication Skills Computer science Engineer

Rackspace Tech Remote Jobs

Posted 260 days ago

Provide managed cloud services

Offer application modernization solutions

Ai AWS Azure Cloud Security

Senior SRE at MongoDB

Posted 260 days ago

Seeking Senior Site Reliability Engineer for remote position.

Full-time role with MongoDB focusing on database reliability.

Automation Bash Cloud Technologies Database Management

GSI Sales Engineer Director

Posted 266 days ago

Lead technical partnerships with GSIs to align AIOps platform with their service offerings

Develop and execute technical sales strategy to expand relationships with GSIs

Architecture AWS Azure Cloud Technologies

Sales Engineer - GSI

Posted 266 days ago

Looking for a Sales Engineer with at least 7 years of pre-sales experience in network monitoring or cloud services.

Collaborating with GSIs to design and showcase the AIOps platform's potential.

AWS Cloud Cloud Services Cloud Technologies

Cloud Engineering Manager

Posted 267 days ago

Manage engineering team for optimal performance

Ensure quality and consistency in managed services

Agile Methodologies C C++ Cloud

Partner Sales Manager - Dell

Posted 267 days ago

Build strategic relationships and enable Dell teams on the partnership

Generate and transact opportunities through Dell

Cisco Cloud Technologies Containers Devops

SRE Engineering Manager

Posted 267 days ago

Lead a high-performance devops team in the APAC timezone

Drive automation and infrastructure as code initiatives

Cloud Technologies Customer Service Devops Distributed systems

Senior DevOps

Posted 267 days ago

Integrating cloud infrastructure technologies

Managing deployment of cloud projects

AWS Azure Cloud Technologies OpenShift

GitOps Engineering Manager

Posted 267 days ago

Lead and manage a team in devops and gitops practices

Pioneer new approaches to large-scale IS

Cloud Technologies Customer Service Devops Full stack

Senior Platform Engineer (Remote)

Posted 268 days ago

Develop and maintain software platforms

Collaborate with teams

Cloud Technologies Collaboration Engineering Problem-solving
overtime