Remote Support Team Lead

New

Skills

Communication Skills Conflict resolution Customer success Customer Support Performance management Problem Solving Process Improvement Team leadership Time Management

Dropbox is seeking an experienced and motivated Customer Support Team Lead to join our remote team in Australia. This full-time role is ideal for a professional who excels at leading support teams, enhancing customer satisfaction, and driving operational excellence in a remote work environment.

Job Overview

Lead and mentor a remote customer support team.
Ensure top-tier customer service and satisfaction.
Support Dropbox users by resolving inquiries efficiently.
Uphold Dropbox's standards for service and collaboration.
Facilitate communication and workflow among team members.

Key Responsibilities

Supervise daily operations of the remote support team.
Monitor team performance and deliver regular feedback.
Identify and implement process improvements.
Resolve escalated customer issues with professionalism.
Coordinate training and development for team members.

Required Skills & Qualifications

Proven experience in customer support or team leadership roles.
Strong communication and interpersonal skills.
Familiarity with remote work tools and best practices.
Problem-solving mindset and attention to detail.
Ability to work independently and collaboratively.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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