Remote Technical Support Assistant

VirtueStaff is seeking a proactive Technical Support Assistant to join our client's Business IT Support team. This remote position focuses on delivering high-quality technical support to B2B clients, ensuring their IT systems remain efficient and reliable. You will play a key role in troubleshooting, documentation, client onboarding, and continuous improvement within a dynamic, fast-paced environment.

Key Responsibilities

• Handle technical support calls and vendor outreach to assist with service procurement.
• Troubleshoot and resolve issues related to hardware, software, and network configurations.
• Document client interactions and solutions accurately in the ticketing system.
• Collaborate with senior IT staff to escalate and resolve complex technical issues.
• Assist with onboarding new clients by providing training and support for IT systems.
• Conduct remote system diagnostics and maintain regular client follow-ups.
• Contribute to and maintain an up-to-date knowledge base and troubleshooting documentation.
• Monitor system performance and recommend improvements as needed.

Required Skills & Qualifications

• Prior experience in a technical support role, preferably in a B2B environment.
• Strong understanding of IT systems, including hardware, software, and network protocols.
• Excellent problem-solving and troubleshooting abilities.
• Outstanding written and verbal communication skills with a professional demeanor.
• Familiarity with ticketing systems and remote support tools.
• Ability to manage multiple priorities independently in a fast-paced setting.
• Detail-oriented with strong organizational skills.
• Willingness to learn and adapt to new technologies and processes.