Senior Manager - Film & Television Implementation

Job Overview

Wrapbook is seeking a Senior Manager for their Film & Television Implementation team. This remote position involves leading and developing a team of implementation specialists and coordinators to ensure efficient onboarding of clients in the entertainment industry.

Responsibilities

• Lead, mentor, and develop a team
• Establish and track KPIs for onboarding success
• Optimize the end-to-end implementation process
• Develop scalable onboarding strategies
• Implement automation and technology-driven solutions

Requirements & Qualifications

• 5-7+ years of experience in customer implementation
• Proven experience leading remote teams
• Expertise in process optimization and customer journey mapping
• Strong analytical and communication skills
• Experience working cross-functionally with various teams