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The Senior Sales Engineer position at 8x8 involves working closely with the regional sales team to drive customer success by providing technical expertise and solution positioning. The role requires conducting technical presentations, leading customer discovery sessions, assisting in RFP responses, and acting as a technical consultant to guide customers on CX transformation. Collaboration with internal teams, sharing insights, addressing technical objections, and representing 8x8 at industry events are essential aspects of this role. The ideal candidate should have 5+ years of experience in Sales Engineering or Technical Pre-Sales within the CX industry, strong collaboration skills, expertise in cloud communications and contact center platforms, and exceptional communication abilities. Travel within the region may be required for partner and customer engagements.
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Scale technical voice AI solutions for enterprise customers
Enhance sales processes with technical expertise
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Provide remote advisory solutions in CRM workflows for the Retail sector
Deliver innovative AI-enhanced technology solutions
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Provide content moderation for AI-generated material
Manage takedown requests for policy-violating content
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Identifying target accounts and their needs through research
Crafting personalized outreach messaging
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Remote servicing and management of insurance agencies.
Utilizing AI technology to streamline operations.
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Support business operations and deployment team in manufacturing AI solutions.
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Drive large-scale change through everyday actions
Streamline workflows for frontline leaders
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Revolutionize customer service through AI integration
Enhance customer satisfaction and operational efficiency
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Implement SaaS solutions for enterprise clients
Lead training and enablement for new clients
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Build a fully automated YouTube affiliate marketing business
Create AI-generated videos to drive traffic
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Enhance online engagement
Optimize user journeys
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Automate response generation on Linkedin posts
Enhance user engagement with AI-powered content suggestions
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Develop AI tools and React apps for student learning
Collaborate with product managers, designers, and curriculum writers
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Provide customer support to international investors
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Enhance social media presence
Create engaging reels
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Create visually appealing reels for social media platforms
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Enhance brand visibility Drive storytelling strategies Manage social media Lead PR and
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- Drive adoption and onboarding of AI technology - Provide training and technical assistance -
ain strong customer relationships - Identify upsell opportunities - Collaborate with internal teams