Senior Solutions Architect

New

Skills

Account Management Analytical Skills APIs B2B SaaS Data Workflows Enterprise Software Architecture Integrations Problem-Solving Solutions Architecture Technical Customer Success

As a Senior Solutions Architect for the Public Sector, you will own the technical post-sales relationship with government accounts, serving as the primary point of contact for technical implementation, integration, and optimization. This role involves developing and executing technical account plans that align solutions with customers' business objectives and technical environments.

Key Responsibilities
  • Lead client onboarding, solution design, implementation, and integration projects.
  • Create and deliver training programs for customer teams.
  • Proactively identify and resolve technical challenges to ensure customer satisfaction.
  • Monitor customer technical metrics and usage patterns for opportunities for expanded adoption.
  • Partner with Product and Engineering teams to advocate for customer needs.
  • Document best practices and guide customers through platform updates and new feature releases.
Required Skills & Qualifications
  • 5+ years of experience in technical customer success, solutions architecture, or a similar customer-facing technical role within B2B SaaS.
  • Proven track record at early-stage startups (50-200 employees).
  • Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture.
  • Enterprise account management or customer management experience is essential.
  • Outstanding communication and problem-solving skills.
  • Bachelor's degree in Computer Science, Engineering, or related field.
  • Ability to travel up to 30%.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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