Senior Technical Account Manager, Enterprise

Serve as primary technical point of contact for assigned enterprise customers. Build trusted relationships with technical teams, operations leaders, and stakeholders. Translate customer requirements into clear technical guidance and outcomes. Conduct regular technical health checks, system reviews, and deployment assessments. Identify risks and adoption gaps before they become incidents. Align customer environments with product roadmap and long-term strategy. 3-7+ years in Technical Account Management, Customer Success Eng, Solutions Eng, or Professional Services. Enterprise hardware + software platform support experience. Experience supporting enterprise or public-sector customers in complex environments. Strong troubleshooting across networking, hardware deployments, and SaaS deployments. Ability to learn and support multi-product technology stacks. Comfortable working with IT, operations, and security teams. Competitive salary and 401(k) with employer match. Discretionary paid time off. Paid parental leave for all. Medical, Dental, and Vision plans. Fitness programs. Emotional and mental wellness support.