Service Delivery Manager Role

New

Skills

Data Analysis Performance management Team leadership

TTEC is a global leader in customer experience technology and services, dedicated to delivering exceptional service for clients and creating a rewarding, inclusive work environment for employees. As a Service Delivery Manager, you will motivate and support your team to consistently achieve performance goals while working with an iconic brand. This role focuses on fostering a positive, performance-driven culture and ensuring high-quality customer experiences across various channels.

Key Responsibilities

Lead, support, and motivate team members to achieve and exceed client goals.
Address associate questions, resolve issues, and manage customer escalations.
Collaborate closely with clients to ensure high-quality customer experiences.
Promote a culture of performance, inclusivity, and continuous improvement.
Analyze and interpret data for effective reporting and informed decision-making.
Ensure team members have access to necessary tools and systems for daily tasks.
Mentor and inspire associates to drive engagement and professional growth.

Required Skills & Qualifications

Minimum 1 year of call center or equivalent experience, preferably in Healthcare or Medical Interpretation.
Proficiency in both Spanish and English.
Strong customer-focused mindset with a commitment to delivering exceptional service.
Experience in data analysis and reporting.
Demonstrated ability to foster a positive and inclusive team culture.
Excellent communication, mentoring, and leadership skills.
Familiarity with omnichannel technology and customer engagement solutions.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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