Social Media Response Associate

New

Skills

Magento Zendesk

Work closely with Digital Reputation Manager to execute a multi-platform strategy for responses and proactive communications. Incorporate learnings from consumer feedback into content plan. Monitor, record, analyze, and summarize sentiment learnings and present them in an actionable way. Brainstorm, organize and execute community initiatives focused on supporting and retaining Nutrafol customers. Engage with online community responding to comments in a timely manner. Identify, monitor, and respond to reviews and comments on various social media and product review platforms. Manage social listening tools to monitor positive/negative comments and topic trends. Collaborate with various teams to develop appropriate responses to external comments, reviews, and ratings. Create monthly sentiment reports with Digital Reputation Manager. Communicate with the paid team on a weekly basis to report on trends and flags. Assist the Communications team with testimonial program using community knowledge. Reflect Nutrafol's voice and public perception across all social platforms with responses. Provide customer support that mirrors the tone of our posts and aligns with company values. Handle escalations in real time, including medical questions and operational issues. Be a cross-functional partner with various teams.

Key Responsibilities
  • Execute multi-platform strategy for responses and proactive communications
  • Incorporate consumer feedback into content plan
  • Monitor, analyze, and summarize sentiment learnings
Requirements & Qualifications
  • 2-3 years of relevant customer service and/or social media experience
  • Strong copywriting skills for different channels
  • Understanding of community impact in digital spaces

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

Share this job:

Similar Jobs

Senior QA Analyst Remote

Posted 31 days ago

Ensure high-quality user experience on Nutrafol platforms

Identify and report software bugs and defects

Agile Methodologies Ecommerce platforms Jira Magento

VP Engineering Nutrafol Remote

Posted 31 days ago

Lead and scale remote engineering teams

Develop and implement engineering strategy

AWS Azure Flutter Gcp

Remote Data Analyst Project

Posted 31 days ago

Enable and set up data collection tools for data collection, Operate qualitative data analysis on

ients' shop, Evaluate data and create reporting for optimization opportunities, Create Google Data

Google Analytics Google Tag Manager Magento Power Bi

E-commerce Website Development

Posted 31 days ago

Develop a user-friendly e-commerce website

Integrate secure payment gateways

Css E-commerce platforms Html Javascript

E-commerce Website Development

Posted 31 days ago

Create a fully functional e-commerce website

Design user-friendly interfaces

Css E-commerce platforms Html Javascript

Remote Senior Magento Developer

Posted 31 days ago

Connect top developers globally

Provide remote full-time jobs

Agile AWS Css Git

Operations Manager

Posted 31 days ago

Supporting day-to-day operations and project management

Managing and leading direct reports

Data Analytics Magento Operations Management Process Improvement

Social Media Associate

Posted 31 days ago

Execute multi-platform strategy

Monitor sentiment and summarize learnings

Community engagement Copywriting Customer Service Magento

Social Media Associate Position

Posted 31 days ago

Execute multi-platform social media strategy

Monitor and respond to online community feedback

Magento Zendesk

Junior Front-End Developer

Posted 16 days ago

Identify and implement front-end designs.

Customize CMS themes and templates.

CSS3 Figma HTML5 HubSpot CMS

Senior Product Manager

New

Manage product backlog and delivery.

Lead sprint planning and execution.

Adobe Agile Azure DevOps Drupal

Remote Customer Advocate Role

Posted 31 days ago

Recruit remote Customer Advocate

Support Apollo platform users

Collaboration Communication Skills Crm systems Customer Support

Associate Payroll & Billing Specialist

Posted 31 days ago

Assist billing team in processing and invoicing payroll & expenses

Generate bills for clients based on consultant invoices

Accounting Billing Communication Compliance

HR Specialist Project

Posted 31 days ago

Provide comprehensive HR support to clients

Advise on complex HR matters and compliance

Communication Confluence Documentation Employee Relations

Support Specialist (Night Shift)

Posted 31 days ago

Provide support to customers and professionals in HR, IT, Finance, and benefits queries

Enhance customer satisfaction through omnichannel engagement

Communication kpis Ms Office SaaS

Payroll & Billing Specialist

Posted 31 days ago

Assist with payroll processing and billing for global clients

Generate bills based on contractor invoices

Accounting Analytical Skills Billing Communication

HR Specialist Role

Posted 31 days ago

Provide HR support in global expansion and workforce management for clients

Advise on complex HR matters and ensure compliance in APAC & MEA regions

Communication Confluence Documentation Hris

HR Specialist

Posted 31 days ago

Advise clients on HR matters

Manage employee lifecycle events

Client support Communication Communication Skills Documentation

Support Specialist

Posted 31 days ago

Support customers and professionals through resolution of HR, IT, Finance, and benefits queries

Develop and execute omnichannel engagement strategy to enhance customer satisfaction

Communication kpis Ms Office Problem-solving

Night Shift Support Specialist

Posted 31 days ago

Provide night shift support for customers and professionals

Resolve queries related to HR, IT, Finance, and benefits

Communication Ms Office SaaS Zendesk

Global HR Specialist Role

Posted 31 days ago

Advise clients on global HR and compliance matters

Manage employee lifecycle events across regions

Communication Confluence Documentation Employee Relations

Remote Connectivity Specialist

Posted 31 days ago

Provide technical support, troubleshoot platform integration issues, ensure customer satisfaction,

aintain strong client relationships, report customer

Communication Skills Customer Service Logical Thinking Technical Support

Operations Manager

Posted 31 days ago

Lead operational infrastructure development, Implement automated workflows, Optimize systems for

t efficiency, Drive data-driven decisions, Collaborate effectively with cross-functional

Automation Data Analytics Excel Looker

IT Service Desk Project

Posted 31 days ago

Maintain IT processes, troubleshoot technical solutions, define knowledge management strategies,

imize Help Desk operations, oversee software licensing

Cloud software Slack Zendesk

Customer Support AI Advisor

Posted 31 days ago

Advise on consumer goods support workflows

Refine and optimize customer support processes

Consumer Goods Crm systems Customer Support Escalation management

AI Support Engineer LATAM

Posted 31 days ago

Provide technical support for AI product

Facilitate customer onboarding

Communication Skills Customer Support Engineer English Proficiency

L2 Support Engineer Role

Posted 31 days ago

Provide advanced technical support for AI-driven platforms

Resolve customer issues and manage incident escalations

Datadog Engineer Html Java

L2 Support Engineer

Posted 31 days ago

Provide technical support for Netomi's offerings

Troubleshoot and resolve technical issues

Datadog Engineer Html Java

Netomi AI Support Engineer

Posted 31 days ago

Become an expert on Netomi's offerings and AI technologies.

Provide top-tier client support and resolve technical issues.

Datadog Engineer Html Java

Tech Support Representative

Posted 31 days ago

Support business customers on our proprietary software to identify service-related needs and offer the most appropriate solutions providing world-class customer service.

Proactively stay up to date with all the latest technologies concerning our products and the underlying technologies.

Communication Customer Support Organization Problem-solving

Founding Product Support Specialist

Posted 31 days ago

Provide first-line technical support to customers

Troubleshoot and escalate product issues

AWS Azure Azure ad Google Cloud

Product Support Engineer Role

Posted 31 days ago

Establish and lead product support function

Deliver real-time technical support to customers

AWS Azure Customer Support Engineer

Technical Product Support Specialist

Posted 31 days ago

Deliver exceptional technical product support for SaaS clients

Collaborate with engineering to resolve product issues

AWS Azure Azure ad Google Cloud

Technical Product Support Lead

Posted 31 days ago

Provide exceptional technical product support

Troubleshoot and escalate product issues

AWS Azure Google Cloud QA

Director Professional Services

Posted 31 days ago

Lead and grow the Professional Services team

Drive customer success through onboarding and everboarding

Ai Customer Experience Director Etl

Remote Systems Engineer MSP

Posted 31 days ago

Deliver advanced technical projects remotely

Provide expert client support and communication

Asana Azure Cloud Engineer

Knowledge Exchange Specialist

Posted 31 days ago

Enhance knowledge management practices and platforms

Drive cross-functional collaboration and knowledge sharing

Airtable Automation Confluence Customer Experience

Knowledge Exchange Program Specialist

Posted 31 days ago

Support and enhance the Knowledge Exchange program

Promote and advocate knowledge sharing across global teams

Airtable Confluence Customer Experience Data Analysis

Technical Account Manager Role

Posted 31 days ago

Drive customer adoption of WordPress hosting

Provide technical expertise during sales and onboarding

Account manager Analytical Skills Apis Automation

Technical Support Engineer 2

Posted 31 days ago

Deliver award-winning billing support to customers.

Provide product support via various channels.

Communication Communication Skills Customer Service Customer Support

Personalized Support Engineer 3

Posted 31 days ago

Provide personalized support to top tier customers with 24x7x365 coverage.

Collaborate with Technical Account Managers and internal teams to address customer issues.

Collaboration Confluence Customer Experience Customer Support

User Interviews Support Specialist I

Posted 31 days ago

Provide customer support for User Interviews remote team

Manage support tickets and collaborate on escalated issues

Collaboration Customer Satisfaction Customer Service English Fluency

Project Coordinator I

Posted 31 days ago

Managing clients' projects and recruitment needs effectively

Ensuring customer satisfaction and product support

Client Management Communication Communication Skills Customer Support

Project Coordinator Role

Posted 31 days ago

Manage client projects and recruitment effectively

Provide excellent customer support and communication

Client Management Communication Customer Support English Proficiency

User Support Specialist I

Posted 31 days ago

Provide exceptional support to users of the platform

Manage support tickets and collaborate on escalated issues

Communication Customer Support English Proficiency Onboarding

Customer Support Operations Manager

Posted 31 days ago

Empower and lead the Support Operations team

Enhance support systems and workflow automation

Css Customer Experience Html Javascript

Sales Assist Representative

Posted 31 days ago

Recruit a passionate and driven Sales Assist Representative in India.

Utilize AI tools responsibly and transparently in the hiring process.

Account manager Ai Tools API Automation